Branch Manager

Adaptations Installation Company; Eye; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Quarterly performance bonus

23 days annual leave

Profit Related Pay (PRP)

Company pension scheme

Life Insurance

Employee Assistance Programme (EAP)

Ongoing training and development

Job summary

The Adaptation Installation Company is seeking a Branch Manager to lead our Peterborough operation. You will manage a dedicated team, ensure safe and profitable branch performance, and maintain a high standard of customer service.

This hands-on role involves developing relationships with dealerships and partner programmes, driving growth, budgeting, and visiting partners to identify opportunities. A strong leader with commercial acumen will thrive in this fast-paced environment.

Qualifications

• Experience managing or supervising a small operational team.
• Strong commercial awareness with budgeting and performance focus.
• Excellent leadership and people management skills.
• Experience improving operational efficiency and driving performance.
• Excellent communication and problem-solving abilities.
• Full UK driving licence (max six penalty points).

Responsibilities

• Lead the day-to-day operations of the Peterborough branch.
• Deliver revenue, profitability and performance targets.
• Maximise workshop utilisation and productivity.
• Build relationships with dealerships, Motability partners and WAV converters.
• Identify and secure new business opportunities for growth.
• Coach and develop the branch team.
• Monitor budgets and forecasts, taking action to improve results.
• Ensure an outstanding customer experience from enquiry to completion.

Job description

Branch Manager

Location: Peterborough, PE1 5WJ Salary: Competitive DOE + Quarterly Bonus Contract: Full-Time | Permanent

Lead a Team. Drive Growth. Change Lives.

At The Adaptation Installation Company (AIC), we believe mobility changes lives. Every vehicle adaptation we install helps someone maintain their independence, confidence and freedom.

We're looking for an ambitious, commercially focused Branch Manager to lead our Peterborough Adaptation Installation Centre. This is an exciting opportunity to take ownership of an established branch, develop a high-performing team and play a key role in growing our presence across Scotland.

If you're an inspiring leader who enjoys building relationships, improving performance and developing new business opportunities, we'd love to hear from you.

About the Role

As Branch Manager, you'll have full responsibility for the operational and commercial success of the Peterborough branch. You'll lead a dedicated team, ensuring the branch operates safely, efficiently and profitably while delivering an exceptional customer experience.

Working closely with your Workshop Senior Tech and Service & Installation Coordinator, you'll drive branch performance, maximise workshop productivity and strengthen relationships with dealerships, Motability partners and WAV converters.

This is a hands-on leadership role that combines operational management with business development. You'll spend time supporting your team, reviewing branch performance, meeting customers and regularly visiting dealer partners to identify opportunities for growth.

What You'll Be Doing

• Lead the day-to-day operation of the Peterborough branch, ensuring excellent service, efficiency and operational performance.
• Deliver branch revenue, profitability and performance targets through effective leadership and commercial decision-making.
• Maximise workshop utilisation, resource planning and productivity.
• Build and maintain strong relationships with dealerships, Motability partners and WAV converters throughout your region.
• Identify, develop and secure new business opportunities to support continued branch growth.
• Lead, coach and develop your team, creating a culture of accountability, collaboration and continuous improvement.
• Monitor branch performance, budgets and forecasts, taking action to improve results where required.
• Ensure every customer receives an outstanding experience from initial enquiry through to completed vehicle adaptation.

About You

You'll be an engaging people leader with strong commercial awareness and a passion for delivering exceptional customer service.

You'll enjoy building relationships, developing teams and taking ownership of business performance while always looking for opportunities to improve and grow.

You'll ideally have:

• Experience managing or supervising a small operational team.
• Strong commercial awareness with experience managing budgets and business performance.
• Excellent leadership and people management skills.
• Experience improving operational efficiency and driving business performance.
• Confidence building relationships with customers, dealerships and external partners.
• A proactive approach to business development and identifying growth opportunities.
• Excellent communication, organisation and problem-solving skills.
• A full UK driving licence (maximum six penalty points).

Experience within the automotive, mobility, engineering or service sectors would be advantageous, although we welcome applications from candidates with transferable operational leadership experience.

Why Join AIC

At AIC, our purpose is simple: helping people maintain their independence through innovative vehicle adaptations.

As part of our growing business, you'll have the opportunity to shape the success of your branch, develop your team and make a genuine difference to customers' lives every day.

In return, we offer:

• Competitive salary
• Quarterly performance bonus
• 23 days annual leave plus bank holidays
• Profit Related Pay (PRP)
• Company pension scheme
• Life Insurance
• Employee Assistance Programme (EAP)
• Ongoing training and development opportunities
• A supportive business where your leadership and ideas will make a real impact

Ready to Take the Next Step

If you're looking for a leadership role where you can combine operational excellence, people management and business growth while making a meaningful difference to customers, we'd love to hear from you.