Branch Manager

Huws Gray Group.; Croydon; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Company car or cash allowance

Lucrative bonus potential

Pension scheme

Private medical insurance

Life assurance (3x salary)

Discounts on high street brands

Job summary

Huws Gray Group is seeking a Branch Manager for Croydon to lead a high-performing team, manage profitability, and deliver exceptional customer service at the branch level. You will drive growth, mentor staff, and maintain strong relationships with customers and suppliers.

In this role you will oversee operational standards, safety, and local market strategy while embodying the company’s values and commitment to service excellence.

Qualifications

• Proven leadership experience in a builders merchants environment.
• Strong commercial acumen with ability to interpret P&L figures.
• Excellent communication skills to inspire and influence teams and stakeholders.
• Proactive, problem-solving mindset and adaptability.
• Commitment to operational excellence and customer service.

Responsibilities

• Take full accountability for branch P&L and profitability through cost control and margin improvement.
• Lead, motivate, and develop your team to achieve outstanding performance.
• Build strong relationships with customers, suppliers and internal stakeholders.
• Ensure health and safety compliance and adhere to operational standards.
• Drive sales growth through proactive customer engagement and local market awareness.
• Interpret financial data, KPIs, and management accounts to guide decisions.
• Champion company values and foster a culture of continuous improvement.

Skills

Leadership

P&L literacy

Communication

Problem-solving

Customer service

Job description

Branch Manager – Huws Gray (Croydon)

Lead Your Team. Drive Growth. Make an Impact.

Be Part of Something Bigger at Huws Gray. We’re the Huws Gray Group, a leading name in builders’ merchants, supporting communities across the UK with everything they need to build, improve, and create. Our success is built on our people, and now we’re looking for a Branch Manager to join us and take the lead.

About the Role

As Branch Manager, you’ll be the driving force behind your branch’s success. You’ll lead by example, inspire your team, and deliver exceptional customer service while achieving key business metrics. From managing profitability to developing your team, this is a role where your leadership truly makes a difference.

What you’ll do:

• Take full accountability for branch P&L, driving profitability through cost control and margin improvement
• Lead, motivate, and develop your team to deliver outstanding performance
• Build strong relationships with customers, suppliers, and internal stakeholders
• Ensure health & safety compliance and operational standards are met
• Deliver sales growth through proactive customer engagement and local market awareness
• Interpret and act on financial data, KPIs, and management accounts
• Champion company values and foster a culture of continuous improvement

What We’re Looking For:

• Proven leadership experience, gained in a Builders Merchants
• Strong commercial acumen and ability to interpret P&L
• Excellent communication skills with the ability to inspire and influence
• A proactive, problem-solving mindset and adaptability
• Commitment to operational excellence and customer service

What’s in it for you:

• Competitive salary
• Company car or cash alternative
• Lucrative bonus potential
• A strong annual leave allowance, alongside your bank holidays
• Pension scheme (Employee 5%, Employer 4%)
• Private medical insurance
• Life assurance (3x basic salary)
• Enhanced company sick pay after probation
• Discounts on high street retailers, supermarkets, restaurants, gyms, and cinemas
• Colleague discount across our group brands
• Access to Digital GP, Tech Scheme, Holiday Purchase, Cycle to work and Healthcare Plans amongst others
• Training and development programmes to support your growth

At Huws Gray, we believe that a diverse and inclusive workforce makes us stronger, smarter, and better at serving our customers. We’re proud to be an equal opportunities employer and are committed to creating a respectful and inclusive workplace. If you need any adjustments to support you through the application or interview process, please let us know.