Branch Manager

HYDRAQUIP HOSE & HYDRAULICS; Conwy; In loco; GBP 42.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus scheme

Holiday allowance

Pension & wellbeing

Training & development

Descrizione del lavoro

Hydraquip, the UK's largest independent Hose & Hydraulics company, is looking for a Branch Manager to lead a high-performing team, drive revenue, and deliver exceptional service.

You will oversee operations, support mobile engineers, manage stock, and work with other branches to ensure consistency. A strong background in operations, safety, and driving improvements is essential.

Join Hydraquip for training, progression and a comprehensive benefits package.

Competenze

• Proven people management experience leading teams.
• Strong customer-facing background with service excellence.
• Experience in operations or service-led environment.
• Ability to hit revenue, margin and KPI targets.
• Strong planning, organisation and problem-solving skills.
• Proficient with IT systems and digital tools.
• Excellent communication and relationship-building.
• Commitment to health and safety standards.
• Full UK driving licence.

Mansioni

• Lead, motivate and develop a high-performing branch team, creating an inclusive and safety-focused culture.
• Drive branch performance to achieve revenue, margin and KPI targets.
• Champion excellent customer service and act as an escalation point for customer enquiries.
• Grow sales through proactive customer engagement and a strong, varied sales mix.
• Oversee day-to-day branch operations including order processing, quotations and job delivery.
• Support mobile engineers and trade counter activity where applicable.
• Use digital tools, including the Job Manager App, to manage jobs, data and workflows effectively.
• Work closely with other branches and internal teams to ensure service consistency.
• Contribute to branch planning, stock control and continuous improvement initiatives.
• Ensure full compliance with health & safety standards, company policies and legislation.

Conoscenze

People management

Customer service

Operational experience

KPIs & targets

Planning & organisation

IT & digital tools

Communication skills

Health & safety

UK driving licence

Formazione

NVQ Level 3

Strumenti

Job Manager App

Descrizione del lavoro

Hydraquip is the UK’s largest independent Hose & Hydraulics company, built on the skill and commitment of our employees. Our continued growth means investment in training, career progression, and recognition for quality work.

Why join Hydraquip?

• Competitive salary + Bonus Scheme
• 20 days holiday + bank holidays, increasing with service, with the option to purchase up to 5 additional days each year
• Company pension, wellbeing support & access to a wide-ranging employee benefits & rewards platform, including a paid volunteering day, Refer-a-Friend bonus and Cycle to Work scheme
• Full training and ongoing development provided

Role and Responsibilities:

• Lead, motivate and develop a high-performing branch team, creating an inclusive and safety-focused culture
• Drive branch performance to achieve revenue, margin and KPI targets
• Champion excellent customer service and act as an escalation point for customer enquiries
• Grow sales through proactive customer engagement and a strong, varied sales mix
• Oversee day-to-day branch operations including order processing, quotations and job delivery
• Support mobile engineers and trade counter activity where applicable
• Use digital tools, including the Job Manager App, to manage jobs, data and workflows effectively
• Work closely with other branches and internal teams to ensure service consistency
• Contribute to branch planning, stock control and continuous improvement initiatives
• Ensure full compliance with health & safety standards, company policies and legislation

What we’re looking for

• Proven people management experience with the ability to engage, lead and develop teams
• Strong customer-facing background with a focus on service excellence
• Experience working in an operational or service-led environment
• Ability to drive performance against financial targets and KPIs
• Good planning, organisation and problem-solving skills
• Confident using IT systems and digital tools
• Strong communication, influencing and relationship-building skills
• Demonstrates a clear commitment to health & safety
• Full UK driving licence

Desirable Experience

• Background in engineering, hydraulics or mechanical fitting
• Experience within the hydraulic hose, fittings or industrial services sector
• Previous branch, depot or operational management experience
• NVQ Level 3 (or equivalent) in engineering, customer service or management
• Experience managing engineers or repair/service operationsKnowledge of tooling, specialist equipment or onsite HSE requirements