Branch Leader - Hydraulics & Customer Experience

HYDRAQUIP HOSE & HYDRAULICS; Conwy; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Bonus scheme

Holiday allowance

Pension & wellbeing

Training & development

Job summary

Hydraquip, the UK's largest independent Hose & Hydraulics company, is looking for a Branch Manager to lead a high-performing team, drive revenue, and deliver exceptional service.

You will oversee operations, support mobile engineers, manage stock, and work with other branches to ensure consistency. A strong background in operations, safety, and driving improvements is essential.

Join Hydraquip for training, progression and a comprehensive benefits package.

Qualifications

• Proven people management experience leading teams.
• Strong customer-facing background with service excellence.
• Experience in operations or service-led environment.
• Ability to hit revenue, margin and KPI targets.
• Strong planning, organisation and problem-solving skills.
• Proficient with IT systems and digital tools.
• Excellent communication and relationship-building.
• Commitment to health and safety standards.
• Full UK driving licence.

Responsibilities

• Lead, motivate and develop a high-performing branch team, creating an inclusive and safety-focused culture.
• Drive branch performance to achieve revenue, margin and KPI targets.
• Champion excellent customer service and act as an escalation point for customer enquiries.
• Grow sales through proactive customer engagement and a strong, varied sales mix.
• Oversee day-to-day branch operations including order processing, quotations and job delivery.
• Support mobile engineers and trade counter activity where applicable.
• Use digital tools, including the Job Manager App, to manage jobs, data and workflows effectively.
• Work closely with other branches and internal teams to ensure service consistency.
• Contribute to branch planning, stock control and continuous improvement initiatives.
• Ensure full compliance with health & safety standards, company policies and legislation.

Skills

People management

Customer service

Operational experience

KPIs & targets

Planning & organisation

IT & digital tools

Communication skills

Health & safety

UK driving licence

Education

NVQ Level 3

Tools

Job Manager App

Job description

Hydraquip, the UK's largest independent Hose & Hydraulics company, is looking for a Branch Manager to lead a high-performing team, drive revenue, and deliver exceptional service.

You will oversee operations, support mobile engineers, manage stock, and work with other branches to ensure consistency. A strong background in operations, safety, and driving improvements is essential.

Join Hydraquip for training, progression and a comprehensive benefits package.