Branch Manager

Voyage Care; Christchurch; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Car allowance

Job summary

Voyage Care in Christchurch is seeking an experienced Registered Branch Manager to lead our Dorset supported living services. Based at the Christchurch branch, you will oversee six schemes across Dorset and travel monthly to support teams and Field Supervisors.

You will shape high-quality, person-centred care, ensuring safety, regulatory compliance and strong operational planning through a proactive, values‑led leadership approach.

Qualifications

• Experience managing multi-site supported living or domiciliary care services.
• Strong organisational skills with a focus on compliance and quality management.
• Excellent planning, prioritisation and follow-up abilities.
• Comfortable working across branch, home and field environments.
• Effective communication with commissioners and external partners.
• Values-led leadership with safety as a priority.

Responsibilities

• Lead, develop and support a team of Coordinators and Field Supervisors.
• Oversee regulatory compliance, safety and audit readiness.
• Maintain clear systems, documentation and action tracking.
• Complete monthly managerial visits and provide weekly field oversight.
• Maintain robust logs, trackers and quality documentation.
• Drive continuous improvement and promote person-centred culture.
• Manage day‑to‑day operations, including care plans, assessments and staff supervision.

Skills

Multi-site mgmt

Regulatory compliance

Organisational skills

Planning & prioritisation

People leadership

Driving licence

Job description

Registered Branch Manager – Dorset DCA

Based at our Christchurch Branch £38,000 per year + £240 per month Car Allowance

Make a real difference every day.

At Voyage Care, we’re leaders in supporting adults with learning disabilities, autism, mental health needs and acquired brain injuries. We’re now recruiting an experienced and values‑driven Registered Branch Manager to lead our well-established Dorset supported living services.

Covering six schemes across the wider Dorset, you’ll be based at our Christchurch branch with travel to services each month to support your teams and Field Supervisors. This role offers the opportunity to take on a high‑performing, fully staffed and stable branch, with a positive team culture and long‑standing relationships.

You’ll play a key role in shaping high-quality, person‑centred support that empowers people to live independently and achieve their aspirations.

About the Role

As the Registered Branch Manager, you’ll oversee multiple supported living services and provide leadership to Coordinators, Field Supervisors and Support Workers across the Dorset area. You will ensure the delivery of safe, consistent and high‑quality care to the people we support.

This is a fast‑paced role requiring strong organisational skills, excellent follow‑through and a proactive approach to quality, systems and compliance. You’ll be well supported by an experienced field‑based team who maintain day‑to‑day oversight of each service, allowing you to focus on leadership, quality assurance and operational planning.

What You’ll Be Doing

• Leading, developing and supporting a team of Coordinators and Field Supervisors.
• Overseeing high standards of regulatory compliance, safety and audit readiness.
• Ensuring clear, well‑maintained systems, documentation and action tracking.
• Completing monthly managerial visits to services and supporting weekly field‑based oversight.
• Maintaining robust evidence trails through organised logs, trackers and quality documentation.
• Driving continuous improvement and promoting a positive, person‑centred culture.
• Managing day‑to‑day running of services, including:
  • Developing and reviewing person‑centred support plans
  • Conducting care needs assessments
  • Completing supervisions and appraisals
  • Attending multidisciplinary meetings
  • Completing quarterly audits and reports
  • Effectively managing the branch P&L
  • Ensuring all regulatory, contractual and internal requirements are met

You’ll be a friendly, dynamic and caring leader with a passion for high‑quality care and enabling others to thrive.

What We’re Looking For

Essential

• Strong experience managing multi‑site supported living or domiciliary care services.
• Highly organised, system‑focused and confident with compliance and quality management.
• Skilled in planning, prioritisation and effective follow‑up.
• Comfortable working across branch, home and field environments.
• Effective communication with commissioners, professionals and external partners.
• A values‑led leadership style with a strong, safety‑first approach.
• Full UK driving licence.

Why Choose Voyage Care?

We embrace people’s differences and encourage you to Be You. If you have the passion to make someone’s life better, we’ll give you the training, development and support to build an exceptional career.

We encourage our colleagues to Grow Together, starting with a comprehensive induction and continuing with high‑quality training, progression opportunities, and long‑term job security with a sector‑leading organisation.

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.