Branch Customer Experience Specialist

Description This; Paisley; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Wellhub access

Paid volunteering

Training and development

Annual bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice scheme

Job summary

Nationwide is hiring a Customer Representative for our Paisley, Renfrewshire branch. The role is permanent, full-time (35 hours per week) with Saturday availability, and requires a within-commute distance to the Paisley branch. You will assist customers face-to-face, over the phone and online, guiding them through everyday banking needs.

Training is provided to set you up for success. Aiming to deliver fair, clear guidance, you’ll help customers manage money and access digital tools while

Qualifications

• Experience in customer service or advisory role.
• Able to assist customers in branch, over the phone and online.
• Willing to work 35 hours per week with Saturday shifts.

Responsibilities

• Welcome customers into the branch and understand their needs.
• Handle a range of transactions and queries accurately.
• Guide customers through banking products and services.
• Collaborate with colleagues to ensure smooth service during busy times.
• Follow processes to protect customers and Nationwide.

Skills

Customer service

Communication

Digital literacy

Job description

Nationwide is hiring a Customer Representative for our Paisley, Renfrewshire branch. The role is permanent, full-time (35 hours per week) with Saturday availability, and requires a within-commute distance to the Paisley branch. You will assist customers face-to-face, over the phone and online, guiding them through everyday banking needs.

Training is provided to set you up for success. Aiming to deliver fair, clear guidance, you’ll help customers manage money and access digital tools while