In-Branch Customer Experience Advisor

EMEA3 Recruitment; Shrewsbury; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Hourly rate £14.56

35 hours per week

Full training for 3 weeks

Job summary

Nationwide is seeking a Customer Representative to join our Shrewsbury branch. You will welcome members, guide them through our digital services, and provide face-to-face support in a busy banking hall environment.

You will receive comprehensive training on products, services, and processes, with an emphasis on using digital tools and apps to assist customers and protect them from fraud.

Qualifications

• Excellent written and verbal communication skills.
• Ability to resolve issues and handle complaints.
• Ability to build rapport and communicate effectively with Nationwide members.
• Can work well in a team under pressure and in a fast-paced environment.

Responsibilities

• Welcoming members into our branches and guiding them on how to use digital services and self-service tech in the banking hall.
• Provide friendly, face-to-face service and advise on fraud prevention to protect customers.
• Identify additional needs during conversations and refer to expert colleagues when appropriate.
• Participate in training on products, services and processes, and use digital tools and apps.

Skills

Communication skills

Complaint handling

Relationship building

Teamwork under pressure

Job description

Nationwide is seeking a Customer Representative to join our Shrewsbury branch. You will welcome members, guide them through our digital services, and provide face-to-face support in a busy banking hall environment.

You will receive comprehensive training on products, services, and processes, with an emphasis on using digital tools and apps to assist customers and protect them from fraud.