Branch Customer Experience Advisor — Kingston Work Café

Banco Santander SA; United Kingdom; Remote; GBP 27,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Private health benefits

Staff share plans

Wellbeing support

Job summary

Santander UK is recruiting a Customer Experience Advisor for the Kingston Work Café branch. The role is 35 hours per week, rota’d Monday to Saturday, 8am–6pm.

You’ll be the friendly face and voice for customers, handling transactions, assisting with technology in-branch, and supporting customers over the phone, while protecting against fraud. You’ll join a close-knit team with varied responsibilities and opportunities to grow within the branch network, benefiting from Santander’s wellbeing and

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication skills

Teamwork

Flexible/adaptable

Multi-tasking

Job description

Santander UK is recruiting a Customer Experience Advisor for the Kingston Work Café branch. The role is 35 hours per week, rota’d Monday to Saturday, 8am–6pm.

You’ll be the friendly face and voice for customers, handling transactions, assisting with technology in-branch, and supporting customers over the phone, while protecting against fraud. You’ll join a close-knit team with varied responsibilities and opportunities to grow within the branch network, benefiting from Santander’s wellbeing and