Branch Customer Experience Advisor

Progressive Building Society; Belfast City District; On-site; GBP 18,000 - 24,000; Full time

Job summary

Progressive Building Society in Northern Ireland is seeking a friendly Customer Service Assistant to join our Wellington Place Belfast branch and rotate across the network. You will be the first point of contact for members, delivering empathetic, personalised service and supporting savings/mortgage processes where needed.

Reporting to the Assistant Branch Manager, you’ll handle inquiries, identify cross‑sell opportunities, operate branch systems, and maintain knowledge of security procedures

Qualifications

• 6 GCSE passes (or equivalent) at Grade C or above, including English and Maths.
• At least 2 continuous years’ work experience in a customer facing role.
• Ability to provide high levels of customer service, showing excellent listening skills, communication skills and ability to build rapport with members.
• Good Microsoft office skills and the ability to multitask, allowing you to navigate different systems and process information while supporting our members.
• Demonstrates a 'willing to learn' attitude, takes on board feedback and displays a positive demeanour with an eagerness to help our members.

Responsibilities

• Act as the first point of contact in face-to-face, online or telephone interactions, offering a professional, friendly and personalised service.
• Take ownership for dealing with enquiries in an engaging manner and follow up as required.
• Identify opportunities where other Progressive products or partner services would be beneficial to our Members.
• Operate branch systems and carry out daily tasks including till operations and transactions.
• Carry out savings tasks related to account opening, deposits, withdrawals, and amendments.
• Provide cover in other branches as required.
• Maintain knowledge of branch and security procedures.
• Adhere to the Society’s Treating Members Fairly standards.

Skills

Answering customer questions

Establishing rapport

Active listening

Positive language

Data entry & basic computer skills

Identify and anticipate needs

Education

GCSE passes including English & Maths

Tools

Microsoft Office

Job description

Progressive Building Society in Northern Ireland is seeking a friendly Customer Service Assistant to join our Wellington Place Belfast branch and rotate across the network. You will be the first point of contact for members, delivering empathetic, personalised service and supporting savings/mortgage processes where needed.

Reporting to the Assistant Branch Manager, you’ll handle inquiries, identify cross‑sell opportunities, operate branch systems, and maintain knowledge of security procedures