Branch Care Manager

Helping Hands Homecare, Inc.; Fakenham; Presencial; GBP 40 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

25 days annual leave

Blue Light Card discounts

Employee assistance programme

Career development support

Refer-a-friend bonus

Resumo da oferta

Helping Hands Homecare, Inc. is seeking a Branch Care Manager in Fakenham to lead the delivery of exceptional home care within the local community. You will guide a team, uphold quality standards, and ensure customers receive safe, personalised support that builds trust and confidence.

You will oversee regulatory compliance, manage budgets, and collaborate with internal teams to drive strong outcomes for customers and the branch. A passion for care and community is essential.

Qualificações

• Experience leading teams and driving strong performance.
• Excellent communication and relationship-building skills.
• Strong commercial awareness with budget and KPI experience.
• Understanding regulatory requirements and quality frameworks.
• Organisational and planning skills with resilience.
• Data-driven decision making using systems and technology.
• Experience with third-party providers or partners.
• Flexible, adaptable mindset with drive to deliver results.

Responsabilidades

• Lead your branch with warmth and clarity, creating a high-performing, values-driven team where everyone feels supported and able to thrive.
• Ensure every customer receives outstanding care, from regular visits to respite and Live-in services, championing quality, safety, and consistency.
• Maintain full regulatory compliance across your services, driving a right-first-time culture and responding swiftly to improvements when needed.
• Build strong relationships across your community, including healthcare professionals, local authorities, GPs and partners, to grow your customer base and strengthen Helping Hands' reputation.
• Collaborate closely with internal teams across Operations, People, Quality, Finance and Marketing to deliver great outcomes for customers and our teams.
• Monitor performance, manage budgets, and identify opportunities to improve efficiency, profitability and service delivery.
• Support your Area Care Manager and fellow leaders by sharing best practice and helping embed a culture of excellence across your region.

Descrição da oferta de emprego

Branch Care Manager

Department: East 2

Employment Type: Full Time

Location: Fakenham

Reporting To: Helen Jones

Compensation: £40,000 - £42,000 / year

Description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

Helping Hands was built on kindness and it still guides everything we do today. We're a purpose-driven team helping people live well in the homes and communities they love. Join us, and you'll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts.

As a Registered Care Manager, you'll lead the delivery of exceptional care within your local community. You'll guide and inspire your team, uphold the highest quality standards, and make sure every customer receives safe, personalised support they can rely on. It's a role with real influence, shaping services, strengthening relationships, and helping your branch grow with heart and confidence.

What you’ll do

• Lead your branch with warmth and clarity, creating a high-performing, values-driven team where everyone feels supported and able to thrive.
• Ensure every customer receives outstanding care, from regular visits to respite and Live-in services - championing quality, safety, and consistency.
• Maintain full regulatory compliance across your services, driving a "right first time" culture and responding swiftly to improvements when needed.
• Build strong relationships across your community, including healthcare professionals, local authorities, GPs and partners, to grow your customer base and strengthen Helping Hands' reputation.
• Collaborate closely with internal teams across Operations, People, Quality, Finance and Marketing to deliver great outcomes for customers and our teams.
• Monitor performance, manage budgets, and identify opportunities to improve efficiency, profitability and service delivery.
• Support your Area Care Manager and fellow leaders by sharing best practice and helping embed a culture of excellence across your region.

What you’ll bring

• A real passion for people, care and community.
• Experience leading teams, inspiring others, building capability, and driving strong performance.
• Excellent communication and relationship-building skills, with the confidence to influence both internal and external partners.
• Strong commercial awareness, with experience managing budgets, KPIs and business performance.
• A solid understanding of regulatory requirements, quality frameworks and compliance best practice.
• Outstanding organisational and planning skills, with the resilience to thrive in a fast-moving environment.
• Confidence using data, systems and technology to inform good decision-making.
• Experience working with third-party providers, contractors or partners.
• A flexible, adaptable mindset and a drive to deliver meaningful results.

Desirable:

• Experience in the care sector or a related field.
• Level 5 qualification in Leadership and Management for Care (or willingness to work towards it).
• Knowledge of CQC or CIW regulatory standards.
• Previous management experience within care

Why Helping Hands?

• Clear career development pathways and genuine opportunities to grow.
• 25 days' annual leave (rising to 27 with service).
• Blue Light Card discounts.
• Employee assistance programme.
• Support with nationally recognised qualifications.
• Refer-a-friend bonus scheme.
• A workplace that celebrates diversity and champions inclusion. Everyone is welcome.