Branch Assistant

Rexel; Melksham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Branch Assistant to join their team. In this role, you will be pivotal in supporting warehouse operations and enhancing customer service. Your responsibilities will include picking orders, processing customer inquiries, and ensuring efficient stock management. This position offers a dynamic work environment where your contributions will directly impact customer satisfaction. With a strong emphasis on employee wellbeing, the company provides extensive benefits, including generous leave policies and development opportunities. If you are passionate about delivering exceptional service and thrive in a team-oriented setting, this is the perfect opportunity for you.

Benefits

33 days annual leave including bank holidays

Contributory pension scheme

Life assurance

Enhanced family leave benefits

Buy and Sell annual leave

24/7 Free virtual GP service

Mental health first aiders

Staff discount on webshop

Qualifications

• Experience in a customer-facing role with a focus on service.
• Strong communication skills for effective information sharing.

Responsibilities

• Support team with warehouse and customer duties including order picking.
• Handle phone calls regarding stock availability and process orders.

Skills

Customer Service

Communication

Stock Management

Job description

Rexel UK are looking for a Branch Assistant to join our long-standing Denmans Melksham Branch, working Monday to Friday, 07:00 - 16:30 or 07:30 - 17:00.

As a Branch Assistant, you will be supporting across the team with carrying out warehouse and customer support duties, from picking orders ready for collection to taking phone calls about stock availability, to then finalising and processing orders.

Ideally, you will come from a retail or customer service background, with the ability to support in sales activities and ensure great service is provided for every single customer.

The Benefits of a Career with Rexel:

• 33 days annual leave (including bank holidays) + Birthday Day off after 1 year’s service
• Contributory pension scheme and life assurance
• Extensive learning and development opportunities from day one
• Your Wellbeing: Enhanced family leave benefits, Buy and Sell annual leave, 24/7 Free virtual GP service and mental health first aiders available to support you
• Staff discount on our webshop

The skills we are looking for you to have:

• Customer Service: Experience working in a customer-facing role and able to demonstrate great service provided for repeat business
• Communication: The ability to ask questions and provide information effectively across different stakeholders e.g. colleagues, customers & suppliers
• Stock Management: Experience from a retail or wholesale stock environment, with proven ability to pick & pack orders or to book in and organise goods into store/branch

At Rexel, we welcome people from all backgrounds with diverse perspectives and experiences. Our goal is to create a workplace where everyone feels respected and empowered to succeed as we understand that our success and innovation are enhanced by an inclusive and diverse workforce.