Branch Assistant

Rexel; Ilford; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Branch Assistant to join their Ilford Branch. This role offers the opportunity to develop foundational skills while supporting warehouse and customer service operations. You'll be involved in picking orders, managing stock inquiries, and ensuring customer satisfaction. With a commitment to employee wellbeing and extensive learning opportunities, this company fosters a collaborative and inclusive environment. If you're passionate about customer service and looking to grow your career, this is the perfect opportunity for you!

Benefits

33 days annual leave

Birthday Day off after 1 year’s service

Extensive Learning and Development opportunities

Enhanced family leave benefits

Buy and Sell annual leave

24/7 Free virtual GP service

Mental Health First Aiders support

Staff discount on webshop

Qualifications

• Experience in a customer-facing role with a focus on service.
• Ability to communicate effectively with various stakeholders.

Responsibilities

• Support the team with warehouse and customer support duties.
• Pick orders for collection and manage stock inquiries.

Skills

Customer Service

Communication

Stock Management

Job description

We are looking for a Branch Assistant to join our Ilford Branch, surrounded by great transport links.

As a Branch Assistant, you will be supporting across the team with carrying out Warehouse & Customer support duties, from picking orders ready for collection, to taking phone calls about stock availability, to finalising and processing orders.

This role will provide you the chance to learn great foundation skills to progress throughout our business and into areas of passion for you.

The Benefits of a Career with Rexel:

• 33 days annual leave (including bank holidays) + Birthday Day off after 1 year’s service
• Extensive Learning and Development opportunities from day one
• Your Wellbeing: Enhanced family leave benefits, Buy and Sell annual leave, 24/7 Free virtual GP service and Mental Health First Aiders available to support you
• Staff discount on our webshop

Behaviours Set for Success:

• COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives
• TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments
• CUSTOMER FOCUS: Building strong customer relationships and delivering customer-centric solutions

Skills Set for Success:

• Customer Service: Experience working in a customer-facing role, and able to demonstrate great service provided for repeat business
• Communication: The ability to ask questions and provide information effectively across different stakeholders e.g. Colleagues, customers & Suppliers
• Stock Management: Experience from a retail or wholesale stock environment, with proven ability to pick & pack orders or to book in and organise goods into store/branch

At Rexel, we welcome people from all backgrounds with diverse perspectives and experiences. Our goal is to create a workplace where everyone feels respected and empowered to succeed as we understand that our success and innovation are enhanced by an inclusive and diverse workforce.