Branch Assistant

TN United Kingdom; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to inspire and lead a team in delivering exceptional customer experiences. In this role, you’ll be responsible for creating business plans and developing your team to achieve sales targets while fostering a creative and supportive store environment. With a strong emphasis on customer service, you’ll ensure that every interaction is memorable, driving sales through exceptional service rather than hard selling. The company offers a rewarding culture with uncapped commission, generous discounts, and opportunities for career advancement, making it an exciting place to grow your career.

Benefits

Uncapped Personal Commission

Company Bonus Schemes

Generous Staff Discount

Pension and Life Assurance

Health Insurance

Increased Holiday Allowance

Share Save Scheme

Training and Development Opportunities

Qualifications

• Proven track record in retail management with full P&L responsibility.
• Strong leadership skills with a focus on team development and performance.

Responsibilities

• Lead and motivate a team to exceed sales and profit targets.
• Create business plans and manage all aspects of store operations.

Skills

Customer Service Excellence

Team Leadership

Sales Management

P&L Responsibility

Creativity

Job description

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As Store Manager, you’ll make sure that your store is an inspiring place to shop; that we’re wowing customers with amazing choice and friendly, knowledgeable customer service. How will you do all that? By leading and motivating a close-knit team. By supporting, training and developing them, giving them the tools they need to exceed sales and profit targets through inspirational customer service. And that’s important: we’re not a hard-sell sort of place. Sales come through great service, always have done, always will. An interest in creativity or interior design really helps in this role as you support your team to help the customer visualise their projects and really bring them to life with the technology available in store.

As Store Manager you’ll create the business plan and develop your people to increase sales margins. You’ll manage every aspect of your store. And you’ll constantly look for ways to improve – as an individual, as a team, as a store. So yes, we’re looking for ambition. For Store Managers who want their store, and their team, to be the best in the land. That’s the sort of drive we love.

No two days are the same, one minute you could be getting creative, the next helping with our traders. Lifting tiles is part of the job as is putting away deliveries!

Who you are

You know retail. You’ve had full P&L responsibility and can call on an impressive track record of delivering outstanding customer service and great financial results. Of course, the two go hand-in-hand: sales come through service. That’s certainly the way it is here at Topps Tiles and why we place such importance on great customer experiences.

You’re commercially aware with the business acumen to keep ahead of your competition and set your store apart. And you’re a passionate can-do, will-do role model. A natural from-the-front leader who will drive performance through your team through clear leadership, coaching and people management.

What we’ll do for you

In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage.

Then there’s a generous staff discount, a Share Save scheme, pension and life assurance, health insurance, a holiday allowance that increases with length of service and a wide range of other benefits. We’re committed to promoting talent from within too, which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. And while you’ll need the flexibility to cover store opening hours (including weekends) as well as the flexibility to cover other stores, there’s no evening work to worry about – and no working on Christmas Eve or Boxing Day either.