Branch Advisor FAIS

FirstRand Namibia Limited; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

FirstRand Namibia Limited seeks a Client Services Support professional in London to enhance customer experiences and provide tailored financial solutions. The ideal candidate will have at least an NQF4 qualification, a customer-centric attitude, and 1-2 years of relevant experience, while opportunities for personal and professional growth abound.

Benefits

Opportunities for personal and professional growth

Dynamic team environment

Challenging working environment

Impactful role as a brand ambassador

Qualifications

• 1-2 years’ experience in Client Services Support and delivery.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience.
• Analyze customer data and recommend solutions.

Skills

Customer-centric attitude

Persuasive selling skills

Strong communication skills

Interpersonal skills

Problem-solving

Results-driven

Education

NQF4 qualification or higher

Job description

Time left to apply: End Date: June 10, 2025 (4 days left to apply)

Job requisition ID: R34995

Job Description

Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations, educating customers to the correct channel (eChannels and Self Service), while adhering to policy and process.

Introduction

Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.

As part of our team in FNB Points of Presence, you will be surrounded by unique talents in an inclusive environment that values our differences and lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Key Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers on the appropriate banking platform aligned with their needs.
• Live up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions.
• Conduct yourself ethically.
• Take accountability for own performance, personal, and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

Candidate Requirements

• NQF4 qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

Benefits and Opportunities

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment.
• Personal and professional growth.
• Opportunities to impact the local market as a brand ambassador.

Ideal Candidate Attributes

• Customer-centric attitude.
• Enjoy solving problems.
• Persuasive selling skills.
• Understanding of rules in a regulated environment.
• Agile and flexible.
• Strong communication and interpersonal skills.
• Results-driven with a passion for exceeding targets.
• Excellent organizational skills and attention to detail.

If interested, apply now. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information, which will be kept confidential unless required by law.

Application Details

Note: Applications will not be accepted after June 10, 2025. Please submit your application before the deadline.

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About Us

FNB offers a wide range of financial and insurance products, digital solutions, and rewards programs. Recognized globally, FNB is committed to making a positive impact and offers many career opportunities.