Branch Advisor FAIS

Wesbank; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading financial institution seeks a motivated individual to provide exceptional customer support in their client services team. The role involves building client relationships, providing tailored solutions, and contributing to sales results while adhering to ethical standards. Ideal candidates should have a customer-centric mindset and relevant experience, ensuring a positive banking experience for all clients.

Benefits

Opportunities for personal and professional growth

Dynamic team environment

Qualifications

• 1-2 years’ experience in Client Services Support.
• Ability to perform in a regulated environment.

Responsibilities

• Build and maintain strong relationships with clients.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual solutions.

Skills

Customer-centric mindset

Persuasive selling skills

Strong communication skills

Analytical skills

Organizational skills

Education

NQF4 qualification or higher

Job description

Time left to apply: End Date: June 11, 2025 (3 days left to apply)

Job requisition id: R34997

Job Description

Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations, as well as educating customers on the correct channel (eChannels and Self Service), while adhering to policy and process.

Introduction

Welcome to FNB, the home of the #changeables. We strive to be a trusted partner, helping to create a better world by providing innovative, contextual, and integrated financial solutions.

As part of our team in FNB Points of Presence, you will be surrounded by unique talents within an inclusive environment that values differences and lives up to the promise of being deeply invested. Now is the time to imagine your potential in a team where you can become the best version of yourself.

Key Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers on the appropriate banking platform aligned with their needs.
• Connect with customers by consistently embodying our brand promise of “how can we help you?”
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions.
• Conduct yourself ethically.
• Take accountability for your performance, personal, and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

Ideal Candidate Profile

• NQF4 qualification or higher.
• 1-2 years’ experience in Client Services Support and delivery.

What You Will Have Access To

• Opportunities to build relationships within a dynamic team.
• A challenging working environment.
• Personal and professional growth opportunities.
• The chance to impact the local market as a brand ambassador.

Candidate Qualities

• Customer-centric mindset.
• Enjoy solving problems.
• Persuasive selling skills.
• Ability to understand rules in a regulated environment.
• Agile and flexible.
• Strong communication and interpersonal skills.
• Results-driven with a passion for exceeding targets.
• Excellent organizational skills and attention to detail.

If interested, apply now. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose their disability information voluntarily. This information will be kept confidential unless required by law.

Job Details

Please note that applications will not be accepted after the closing date. Submit your application before June 10, 2025.

Application deadline: June 10, 2025 (2 days left to apply)

Introduce Yourself

Introduce yourself to our recruiters; we will contact you if there's a suitable role.

For queries, log via MyQ.

About Us

FNB serves retail and commercial customers, offering insurance, savings, investment products, and digital solutions to navigate life's challenges and opportunities. Recognized for its innovation and awards, FNB offers many opportunities to build a rewarding career, especially if you want to make a meaningful impact.