Branch Advisor FAIS

Wesbank; London; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading bank is looking for a Customer Service Representative in London to provide exceptional service and educate clients on banking platforms. This role demands a positive mindset, strong communication skills, and a commitment to exceeding customer expectations. Successful candidates will receive opportunities for professional growth within a dynamic team.

Benefits

Opportunities for personal and professional growth

Dynamic team environment

Challenging work environment

Qualifications

• 1-2 years’ experience in Client Services Support.
• Ability to educate customers on banking platforms.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide helpful and sensitive customer service.
• Achieve sales targets by offering contextual financial solutions.

Skills

Customer-centric mindset

Problem-solving skills

Persuasive selling abilities

Strong communication and interpersonal skills

Attention to detail

Education

NQF4 qualification or higher

Job description

Time left to apply: End Date: June 10, 2025 (2 days left to apply)

Job requisition id: R34995

Job Description

Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations, as well as educating customers on the correct channel (eChannels and Self Service) while adhering to policy and process.

Introduction

Welcome to FNB, the home of the #changeables. We aim to be a trusted partner, creating a better world through innovative, contextual, and integrated financial solutions.

As part of our team in FNB Points of Presence, you'll be surrounded by talented individuals in an inclusive environment that values diversity and invests in its people. Now is the time to realize your potential and become the best version of yourself.

Key Responsibilities

• Build and maintain strong relationships with clients.
• Provide helpful and sensitive customer service.
• Educate customers on the appropriate banking platform based on their needs.
• Live up to our brand promise of “how can we help you?” in all interactions.
• Analyze customer data to recommend tailored solutions.
• Achieve sales targets by offering contextual financial solutions.
• Conduct yourself ethically.
• Take accountability for personal performance and development.
• Show empathy towards customers.
• Stay informed on industry trends and product knowledge.

Candidate Requirements

• NQF4 qualification or higher.
• 1-2 years’ experience in Client Services Support and delivery.

What We Offer

• Opportunities to build relationships within a dynamic team.
• A challenging work environment.
• Personal and professional growth.
• Impactful roles as a brand ambassador in the local market.

Ideal Candidate Traits

• Customer-centric mindset.
• Problem-solving skills.
• Persuasive selling abilities.
• Understanding of rules in a regulated environment.
• Agility and flexibility.
• Strong communication and interpersonal skills.
• Results-driven with a passion for exceeding targets.
• Excellent organizational skills and attention to detail.

If interested, apply now. We look forward to engaging with you!

All appointments will align with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose their disability information, which will be kept confidential unless required by law.

Job Details

Note: Applications will not be accepted after the closing date. Kindly submit your application before the deadline.

10/06/25

Time left to apply: End Date: June 11, 2025 (3 days left to apply)

Introduce Yourself

Introduce yourself to our recruiters. We will contact you if there's a suitable role.

For queries, please log via MyQ.

About Us

FNB offers comprehensive financial services including life and short-term insurance, savings, investments, and digital solutions. Recognized globally, FNB has won multiple awards and provides numerous career opportunities to make a meaningful impact.