Branch Advisor FAIS

FNB Namibia; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading financial services institution is looking for a Client Services Support professional in London. The role involves delivering exceptional customer experiences, educating clients on banking solutions, and achieving sales results. Ideal candidates will have strong communication skills and a customer-centric approach, with opportunities for personal and professional growth.

Benefits

Opportunities to build relationships within a dynamic team.

Personal and professional growth.

Challenging working environment.

Qualifications

• 1-2 years’ experience in Client Services Support and delivery.

Responsibilities

• Build and maintain strong relationships with clients.
• Educate customers on banking platforms aligned with their needs.
• Analyze customer data and recommend tailored solutions.

Skills

Customer-centric mindset

Problem-solving

Persuasive selling skills

Strong communication skills

Interpersonal skills

Results-driven

Attention to detail

Education

NQF4 qualification or higher

Job description

Time left to apply End Date: June 11, 2025 (3 days left to apply)

Job requisition id R34995

Job Description

Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations, as well as educating customers to the correct channel (eChannels and Self Service) while adhering to policy and process.

About the Role

Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.

As part of our team in FNB Points of Presence, you will be surrounded by talented individuals in an inclusive environment that values differences and lives up to our promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Key Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers on the appropriate banking platform aligned with their needs.
• Engage with customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions.
• Conduct oneself ethically.
• Take accountability for personal performance and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

Candidate Requirements

• NQF4 qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

What We Offer

• Opportunities to build relationships within a dynamic team.
• A challenging working environment.
• Personal and professional growth.
• Opportunities to impact the local market as a brand ambassador.

Ideal Candidate Profile

• Customer-centric mindset.
• Enjoy solving problems.
• Persuasive selling skills.
• Ability to understand rules in a regulated environment.
• Agile and flexible attitude.
• Strong communication and interpersonal skills.
• Results-driven with a passion for exceeding targets.
• Excellent organizational skills and attention to detail.

If interested, apply now. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily; this will be kept confidential unless required by law.