Assistant Branch Manager

GSF Car Parts; Royal Borough of Kingston upon Thames; Vor Ort; GBP 28.000 - 34.000; Vollzeit

Benefits dieser Stelle

Performance-based bonus

33 days annual leave

Free flu vaccine

Health & wellbeing tools

Pension guidance

Staff discounts

Zusammenfassung

GSF Car Parts is seeking an Assistant Branch Manager to support the Branch Manager, lead the Sales Advisor team, and help drive branch sales and customer relationships in Kingston upon Thames. You will focus on delivering excellent customer service, hitting monthly targets, promoting company initiatives, and maintaining high standards of professionalism across the team.

Working hours are 45 hours per week, Monday to Friday with alternate Saturdays.

Qualifikationen

• Experience leading a front-line sales team in a high-volume environment.
• Proven track record of meeting or exceeding sales targets.
• Deliver excellent customer service and resolve issues effectively.
• Strong communication and interpersonal skills.
• Ability to motivate and manage a diverse team.
• Familiar with dealership/retail software tools (MAM/Allicat) preferred.

Aufgaben

• Lead daily sales, margin and profit performance to meet budget.
• Manage and coach Sales Advisors against KPIs.
• Conduct team briefs and performance updates with constructive feedback.
• Recognise excellence and engage the team with positive communication.
• Motivate the team to hit branch goals and address disruptions.
• Ensure outstanding customer service and escalate when standards aren’t met.
• Promote a solutions-based customer service approach.

Kenntnisse

Team leadership

Sales targets

Customer service

Communication

People management

MAM/Allicat usage

Tools

MAM

Allicat

Jobbeschreibung

About The Role

At GSF Car Parts, our Assistant Branch Managers' passion to support the branch team and assist the Branch Manager with day to day duties is paramount. As the Assistant Branch Manager, you will be responsible for helping to lead, and work alongside the Sales Advisor team, boosting branch sales, customer relationships and hitting monthly sales targets.

About The Role

At GSF Car Parts, our Assistant Branch Managers' passion to support the branch team and assist the Branch Manager with day to day duties is paramount. As the Assistant Branch Manager, you will be responsible for helping to lead, and work alongside the Sales Advisor team, boosting branch sales, customer relationships and hitting monthly sales targets.

As the Assistant Branch Manager, it is important that alongside the Branch Manager, you will be proactive and positive towards branch and Company promotions and initiatives; leading on our aim to be the best supplier, employer and customer within our industry.

Main Duties Include

• Daily Sales, Margin and Profit Performance to ensure the team/branch is staffed to deliver budget daily
• Measure and Manage Sales Advisors against their KPI’s
• Daily Communication with the Team to include team briefs, updates on performance and constructive feedback where customer standards aren't being met
• Recognise excellence with constructive feedback and use positive communication to engage the team
• Engage the team to believe in achieving branch goals and challenge any disruptive behaviour
• Ensuring the team are delivering excellent customer service and continuously keeping the Branch Manager up to date
• Ensure our team delivers a solution where we have not met customer service requirements
• Instil a solution based customer service mentality

Working Hours

45 (average) hours Monday to Friday, including alternate Saturday working

About You

The ideal Assistant Branch Manager will have experience of working in a strong, sales, target driven environment, providing excellent customer service.

What You'll Need To Succeed

• Display qualities to manage and motivate a diverse team
• Driven to achieve
• Able to set high standards of work and appearance
• Be focused on delivering excellent customer service
• Confident and capable of leading by example
• Good interpersonal and leadership skills
• Ideally have experience of P&L Management, commercial management exposure
• Previous use of MAM or Allicat is desirable
• Automotive knowledge would be helpful, but isn't essential

What We'll Offer

Benefits at GSF Car Parts are designed to support all aspects of our team members life throughout their career. Whether that’s their health, wealth or everyday lifestyle, we are here for our team members and their loved ones and there is something for everyone! To name a few of our benefits we offer:

• Opportunity to earn a performance based bonus as part of this role
• 33 days annual leave (including bank holidays)
• Free flu vaccine
• Health & wellbeing tools
• Free support from pension experts
• Life assurance scheme
• Discounts from 100’s of household names including Asda, Nike & John Lewis
• A suite of financial wellbeing products including advances and savings schemes
• Paid time off to volunteer
• Training qualifications and career progression opportunities

About Us

At GSF Car Parts, we're not just supplying car parts, we're driving the future of the automotive aftermarket.

As the UK's fastest-growing motor factor, we've achieved more than 25% year-on-year growth for three consecutive years and continue to expand at an unrivalled pace. With over 215 branches nationwide and a state-of-the-art 500,000 sq ft National Distribution Centre, we're building a business that keeps thousands of workshops moving every day.

But what really sets us apart is our people.

We're a business that invests boldly, embraces innovation and empowers our teams to make a real difference. From industry-leading digital tools like Mastercat to our nationwide Servicesure garage network and partnerships with over 70 OE-quality brands, we're constantly challenging the status quo and finding better ways to serve our customers.

We're ambitious about where we're going and equally ambitious for the people who join us. Whether you're looking to develop your skills, progress your career or help shape the future of our industry, we'd love to hear from you.

This is an exciting time to join GSF Car Parts.

Make an impact. Grow with us. Do yourself proud!

#INDGSF