Branch Administrator

Pyramid8; Gildersome; On-site; GBP 22,000 - 26,000; Full time

Job summary

Pyramid8 are looking for a Branch Administrator to join a small team based in Morley for a company distributing into the construction industry. This role is varied and hands-on, suited to someone who enjoys working with customers, staying organised and supporting the smooth day-to-day running of a busy branch.

You’ll deliver excellent customer service while handling admin, stock and branch duties. Ideally you have administration or customer service experience, good IT skills and strong attention

Qualifications

• Previous administration or customer service experience.
• Good IT and computer skills.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and accuracy.
• The ability to prioritise and manage a varied workload.
• A professional and helpful approach to customers and colleagues.

Responsibilities

• Providing a consistently professional and friendly level of customer service.
• Processing customer orders accurately using our computer systems.
• Handling customer enquiries by telephone and email.
• Completing general administration, including invoicing, credit notes and branch housekeeping.
• Reviewing stock levels in line with company policies and supplier requirements.
• Raising and chasing purchase orders and booking stock onto the system.
• Handling cash, completing banking and preparing payment sheets for Head Office Accounts.
• Supporting the Branch Manager and wider branch team with general office and warehouse duties.
• Developing your knowledge of our product range so you can confidently assist and advise customers.
• Preparing quotations and maintaining customer pricing on the system.
• Serving customers professionally and efficiently at the trade counter, including processing paperwork and taking payments.
• Occasionally assisting with picking and packing customer orders and ensuring all relevant paperwork is completed accurately.
• Maintaining a clean, tidy and professional working environment.

Skills

Customer service

IT skills

Communication skills

Attention to detail

Prioritisation

Team player

Job description

Pyramid8 are looking for a Branch Administrator to join a small team based in Morley for a company who distributes into the construction industry.

This is a varied and hands‑on role, ideal for someone who enjoys working with customers, keeping things organised and supporting the smooth day-to-day running of a busy branch. You’ll play an important role in providing excellent customer service while managing a range of administrative, stock and branch support duties.

As Branch Administrator, you will be responsible for:

• Providing a consistently professional and friendly level of customer service.
• Processing customer orders accurately using our computer systems.
• Handling customer enquiries by telephone and email.
• Completing general administration, including invoicing, credit notes and branch housekeeping.
• Reviewing stock levels in line with company policies and supplier requirements.
• Raising and chasing purchase orders and booking stock onto the system.
• Handling cash, completing banking and preparing payment sheets for Head Office Accounts.
• Supporting the Branch Manager and wider branch team with general office and warehouse duties.
• Developing your knowledge of our product range so you can confidently assist and advise customers.
• Preparing quotations and maintaining customer pricing on the system.
• Serving customers professionally and efficiently at the trade counter, including processing paperwork and taking payments.
• Occasionally assisting with picking and packing customer orders and ensuring all relevant paperwork is completed accurately.
• Maintaining a clean, tidy and professional working environment.

They are looking for someone who is organised, reliable and customer-focused, with excellent attention to detail.

You will ideally have:

• Previous administration or customer service experience.
• Good IT and computer skills.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and accuracy.
• The ability to prioritise and manage a varied workload.
• A professional and helpful approach to customers and colleagues.
• Confidence handling payments and administrative paperwork.
• A willingness to learn about our products and industry.
• A flexible, team-focused attitude and a willingness to assist wherever required.

Experience within a trade counter, branch, warehouse, distribution or similar environment would be advantageous, but full product training will be provided