Branch Administrator

mearsgroup; Evesham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Family friendly policies

Employee Assistance Programme

Pension scheme

Life Assurance

Job summary

Mears Group is seeking a Branch Administrator in Evesham to provide essential admin support across the branch and business. The role is fully office-based, Monday to Friday, 8:00am–5:00pm, reporting to branch management.

You will handle financial administration, scheduling, records, and customer communications, contributing to smooth day-to-day operations in a fast-paced environment.

Qualifications

• Experience within an administrative environment, ideally within the social housing sector.
• Proven ability to manage administrative processes accurately and efficiently.
• Experience working to deadlines within a busy office environment.
• Strong planning, organisational and time management skills.
• Confident using computerised systems and Microsoft Office applications.
• Excellent written, verbal and interpersonal communication skills.
• Strong customer service skills and a professional approach.
• Ability to build effective relationships with internal and external stakeholders.
• Commitment to maintaining company procedures and health & safety standards.

Responsibilities

• Providing comprehensive administrative support to the branch and wider business.
• Ensuring that systems, records and communications are maintained accurately and efficiently.
• Supporting operational teams, managing documentation and helping to deliver customer service.
• Recording, processing and responding to client, contractor, service user and internal communications.
• Managing purchase orders, materials requisitions, invoicing and other financial administration processes.
• Inputting and maintaining accurate data across relevant systems.
• Coordinating with operatives, supervisors, subcontractors and colleagues.
• Assisting in monitoring Health & Safety compliance activities and building records.
• Maintaining accurate compliance documentation and updating records per procedures.
• Scheduling appointments and coordinating access arrangements.
• Maintaining file and record-keeping standards.
• Attending meetings and training sessions as required.
• Upholding professionalism, confidentiality, customer care and health & safety.

Skills

Admin experience

Social housing experience

Deadline management

Organisational skills

Microsoft Office

Communication skills

Customer service

Stakeholder relationships

Tools

MS Office

Job description

Annual salary: up to £29,000.00

Branch Administrator

Location: Evesham

Contract: Permanent, Full Time, Monday to Friday, 8:00am to 5:00pm

Salary: £29,000 per annum

Please note: This is a fully office-based role located in our Evesham branch, with no homeworking or hybrid working available.

We are looking for a Branch Administrator to provide essential administrative support across our Evesham branch, helping to ensure the smooth and efficient delivery of services.

In this varied role, you will work closely with colleagues, contractors, service users and customers, supporting a range of business functions including financial administration, scheduling support, record management and customer communications. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys being at the centre of day-to-day operations.

Mears Group is one of the UK's leading housing and care providers, committed to making a positive difference to the communities we serve. We provide housing management, maintenance, care and support services across the UK, working in partnership with local authorities, housing associations and central government to improve homes, support communities and enhance lives.

About the Role:

As a Branch Administrator, you will provide comprehensive administrative support to the branch and wider business, ensuring that systems, records and communications are maintained accurately and efficiently. You will play a key role in supporting operational teams, managing documentation and helping to deliver excellent customer service.

• Supporting a range of administrative tasks across the branch and internal departments, reporting to the General Manager and supporting the effective day-to-day running of branch operations
• Recording, processing and responding to client, contractor, service user and internal communications
• Managing purchase orders, materials requisitions, invoicing and other financial administration processes
• Inputting and maintaining accurate data across relevant systems
• Coordinating with operatives, supervisors, subcontractors and colleagues
• Supporting Health & Safety compliance activities, including monitoring compliance checks, ladder inspections, van stock management and building compliance records
• Assisting in maintaining accurate compliance documentation and ensuring records are updated in line with company procedures
• Monitoring work and task progress and ensuring accurate updates are shared
• Assisting with scheduling appointments and coordinating access arrangements
• Maintaining accurate records and filing documentation
• Attending meetings and training sessions as required
• Maintaining high standards of professionalism, confidentiality, customer care and health & safety

Key Criteria:

• Experience within an administrative environment, ideally within the social housing sector
• Proven ability to manage administrative processes accurately and efficiently
• Experience working to deadlines within a busy office environment
• Strong planning, organisational and time management skills
• Confident using computerised systems and Microsoft Office applications
• Excellent written, verbal and interpersonal communication skills
• Strong customer service skills and a professional approach
• Ability to build effective relationships with internal and external stakeholders
• Commitment to maintaining company procedures and health & safety standards

Benefits

• 25 days annual leave plus bank holidays
• Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (2 weeks full pay) and adoption leave
• Employee Assistance Programme - free confidential support and counselling available
• Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering leave - up to two days per year to support community initiatives
• Cycle to Work Scheme
• Share save scheme
• Recognition and long service awards
• Buy up to 5 days holiday each year depending on length of service
• Learning and development opportunities
• Career progression opportunities across Mears Group
• Occupational health support
• Green car scheme with Tusker after successful probation period
• We have a range of internal forums that Aline with our company core values and beliefs including Mears Men, Women's Heath, Pride at Mears, R.E.A.C.H, Women Operative support, Armed Forces, Women in Leadership, Diversity
• Company Sick Pay
• Life Assurance (2x annual salary)
• 5% employee and 3% employer pension contribution with People pension

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are