Branch Administrator

Novus Property Solutions Ltd; Birmingham; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

27 days holiday + BH

Pension scheme up to 7.5%

Discounted healthcare

Taste card discounts

Volunteer day

Length of service awards

Job summary

Novus Property Solutions is seeking a Branch Administrator to provide essential administrative support to the operational office, assisting Contract and Commercial Managers in day-to-day delivery for clients and customers.

The role is office-based with a hybrid arrangement (minimum 4 days in the office per week, 1 day at home) and offers a structured induction to upskill you in our processes and procedures.

Qualifications

• Highly organised with strong written and verbal communication.
• Good level of computer skills; familiar with branch office systems.
• Experience in administrative support or office environment.

Responsibilities

• Order goods, materials and services to support branch operations.
• Manage stock of office and welfare supplies and ensure office maintenance is up to date with compliance.
• Issue Sub contractor POs as required.
• Assist with commercial administration, e.g. copying files, filing, reports, PO numbers for invoice payments.
• Timesheet collation for trade colleagues on a weekly basis.
• Assist in the transition from One Trace to One Serve systems.
• Assist with contract management administration, such as questionnaires and live contract reports.
• ISO information kept up to date including notice boards.
• Support Customer Service and Social Value initiatives by populating letters.
• Collect, distribute and send post daily; keep records up to date.
• Assist in arranging meetings: book rooms, invites, refreshments.
• Provide general administrative support such as filing and holiday approvals.
• Answer telephone calls and direct to relevant teams.

Skills

Highly organised

Excellent communication

Good computer skills

Experience with branch office systems

Administrative support

Tools

COINS

Novus Gold Vision

One Trace

One Serve

Job description

Based: Smethwick office, wor king - 37.5 hours, typically 8.30am - 5.00pm (Office based minimum 4 days per week/Home 1 day)

Our Branch Administrators are the core and heart of our operational teams, through your great communication and efficient planning you will provide an essential administrative support to the operational office, supporting our Contract and Commercial Managers to focus on the day to day delivery for our clients and customers. Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home.

What’s in it for you?

• Attractive salary & benefits to suit you
• 27 Days Hols & BH (pro rata) – option to buy or sell holidays
• Company pension scheme – up to 7.5%
• We also offer our employees; Discounted Healthcare Scheme, Highstreet & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, any many more….

An outline of your responsibilities – Branch Administrator

• Order goods, materials and services to support the smooth running of the branch operationsManage the stock of office and welfare supplies and ensure office maintenance is kept up to date with compliance
• Issue Sub contractor PO’s as required
  
• Ensure Novus Gold Vision and other systems including COINS are kept up to date and accruals cleared on the relevant system
  
• Assist with commercial administration, i.e. copying files, filing, running “dummy code” reports, assigning PO numbers for invoice payments, etc.
• Timesheet collation for trade colleagues on a weekly basis
• Assist in the transition from One Trace to One Serve systems
• Assist with contract management administration, such as, sub-contractor questionnaires, providing reports on live contract and update status
• ISO information all kept up to date including notice boards with relevant information
  
• Support Customer Service and Social Value initiatives by populating notification and introduction letters
• Collect, distribute and send post on a daily basis; keep relevant records up to date
• Assist in arranging meetings, e.g. book rooms, send invites, arrange refreshments
  
• Provide general administrative support, such as filing, note taking, holiday approvals administration, etc.
  
• Answer telephone calls and direct to relevant teams/colleagues in a professional, effective and timely manner.
  

About you

As a Branch Administrator you will need to be highly organised, methodical and have confidence to communicate both verbally and in writing. A good level of computer skills is key, a lot of what you will be doing is centred around our inhouse computer systems, of course we will provide the training, as part of your initial onboarding experience. Speaking of which we will dedicate the time throughout your first week with a great induction and onboarding plan to upskill you on our processes and procedures however, we are always open to new ideas and efficiencies so welcome your input as your make this role your own.

A little bit about us

Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 129-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.

At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.