Front of House Assistant

Parkwood Leisure; Cardiff; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Free gym membership for you and a nomi

Employee discount portal

Job summary

Parkwood Leisure Limited is seeking a Front of House Assistant in Cardiff for a part-time, 16-hour role with Monday and Sunday morning shifts. You will welcome members, handle queries, promote memberships, and support daily operations in the leisure centre.

The position emphasizes strong customer service, a sales-driven ethos, and adherence to brand standards. Welsh greeting capability is a plus, with a friendly, proactive team-oriented approach expected.

Qualifications

• Excellent customer-facing skills and a friendly, proactive approach.
• Strong sales drive with ability to promote memberships and services.
• Confident, professional appearance and strong communication.
• Ability to handle data in line with GDPR and maintain privacy.

Responsibilities

• Provide friendly, polite service and promote our philosophy of Quality, Care and Excellence.
• Promote and sell Learn to Swim and Fitness memberships during interactions.
• Handle food preparation tasks and serve hot drinks and grab-and-go items.
• Present the swim retail offer and help achieve revenue targets.
• Maintain high customer satisfaction and contribute to a 95% call answer rate on phone.
• Answer queries in Welsh when possible and assist with bookings and enquiries.
• Keep areas clean, presentable, and ensure team wear is correct with name badge.

Skills

Customer service

Sales skills

Communication

Teamwork

Tools

POS system

CRM basics

Job description

Front of House Assistant | Cardiff

Part Time / 16 hours (Monday AM and Sunday AM)

We are currently looking for a Front of House Assistant to take the lead in hosting and interacting with members whilst actively promoting our philosophy of Quality, Care and Excellence in the service we provide.

The Job

Our Front of House team shares varied and interesting responsibilities. The activities in a Leisure Centre are wide ranging and the involvement with people is continuous. This allows for an exciting day, using your skills on a diverse range of jobs. The primary objectives of your role would be to:

• Ensure that all the people who enter the Leisure Centre receive a friendly, polite and efficient service driving our site Net Promoter Score.

• Create a great first impression of the Leisure Centre

• Have a good range of knowledge regarding the Leisure Centre

• Promote and sell 'Learn to Swim' and ‘Fitness’ memberships by actively engaging in the sales process.

• Handle food preparation tasks.

• Serving our hot drinks and our grab and go menu offer

• Presenting our swim retail offer is also involved and be actively involved in maintaining standards and stocking up to help achieve our secondary revenue targets for the team.

• Maintain a high level of customer satisfaction by efficiently and effectively managing phone calls whilst still providing excellent face-to-face service, contributing to the site's target of a 95% answered call rate. A key responsibility is using a Welsh greeting when answering the phone. While the ability to speak Welsh is desirable, it is not an essential requirement for this role.

The Person

• You need to be a people person, approachable and proactive.

• A strong sales drive and culture are essential for this role.

• To deliver the brand standards every day

• SEE5

• All team members will be smart and well presented in the appropriate uniform and with a name badge.

• All areas of the building will be spotlessly clean at all times.

• All team members will aim to deal with a customer request immediately, if they can’t they will get someone who can.

• Must be confident when face to face or on the phone to customers.

• You will have strong interpersonal and customer facing skills and become knowledgeable about our facility and the services we provide

• To be able to deal with existing customer enquiries, new potential party bookings and careful handling of data inline with GDPR.

• Capability in customer relations and basic computer skills are essential requirements for this post

• You must be friendly, enthusiastic with a positive attitude and a good understanding of customer service and customer care

• You will be flexible, reliable, possess good communication skills and enjoy working as part of a team

What can Legacy Leisure offer you?

• Free gym membership for you and a nominated person / Employee discount portal / Company sick pay / Career Progression and More!!…

Closing Date

• 20.11.2026

We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity.