Box Office Assistant

Legends Global (Europe); Newcastle upon Tyne; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Competitive pay

Flexible shifts

Fortnightly pay

Sociable workforce

Growth opportunities

Job summary

Legends Global is seeking a Casual Box Office Assistant for Utilita Arena Newcastle in the United Kingdom. You’ll help guests with ticket purchases, collections and enquiries, delivering friendly, efficient service to drive a smooth event-day experience.

This fast-paced, customer-facing role requires strong communication, attention to detail and the ability to stay calm under pressure. Shifts include evenings, weekends and holidays, with opportunities to grow within Legends Global.

Qualifications

• Previous experience delivering excellent customer service in a customer-facing environment.
• Strong communication and interpersonal skills, with the confidence to engage professionally with a wide range of customers.
• Excellent attention to detail and accuracy when handling tickets, transactions and customer information.
• Comfortable using computer systems and learning new ticketing or booking platforms.
• Ability to remain calm under pressure, solve problems effectively and maintain a positive attitude in a fast-paced event environment.
• Reliable, flexible and proactive, with the ability to work independently or as part of a team, including evenings, weekends and public holidays.

Responsibilities

• Deliver a friendly and professional service to customers, handling ticket purchases, collections and enquiries.
• Use ticketing systems to resolve customer ticketing issues accurately and efficiently.
• Prepare the Box Office for event days, ensuring systems, equipment and work areas are ready for operation.
• Distribute guest list tickets and passes accurately and in a timely manner.
• Maintain accurate records, process transactions and follow venue procedures.
• Support the successful delivery of events by working collaboratively with colleagues and undertaking additional Box Office duties as required.

Skills

Customer service

Communication

Attention to detail

Calm under pressure

Independent worker

Tools

Ticketing systems

Booking platforms

Job description

About Legends Global

Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality.

We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide.

Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win... we create a culture where everyone has the opportunity to thrive.

The Venue

A defining landmark of the Northeast, Utilita Arena Newcastle has welcomed millions of fans since opening in 1995. Purpose‑built for live entertainment, the arena hosts everything from global music icons to major sporting and business events. With a capacity of over 11,000, it stands proudly alongside the region’s most iconic sights.

The Role

As a Casual Box Office Assistant, you'll be at the heart of the event-day experience, helping guests enjoy a seamless journey from the moment they arrive. Whether assisting with ticket purchases, collections or enquiries, you'll deliver friendly and efficient service while supporting the smooth operation of the Box Office.

This is a fantastic opportunity for someone who enjoys working in a fast-paced, customer-focused environment and wants to be part of delivering memorable live events.

The Responsibilities

• Deliver a friendly and professional service to customers, handling ticket purchases, collections and enquiries.

• Use ticketing systems to resolve customer ticketing issues accurately and efficiently.

• Prepare the Box Office for event days, ensuring systems, equipment and work areas are ready for operation.

• Distribute guest list tickets and passes accurately and in a timely manner.

• Maintain accurate records, process transactions and follow venue procedures.

• Support the successful delivery of events by working collaboratively with colleagues and undertaking additional Box Office duties as required.

What we're looking for

• Previous experience delivering excellent customer service in a customer-facing environment.

• Strong communication and interpersonal skills, with the confidence to engage professionally with a wide range of customers.

• Excellent attention to detail and accuracy when handling tickets, transactions and customer information.

• Comfortable using computer systems and learning new ticketing or booking platforms.

• Ability to remain calm under pressure, solve problems effectively and maintain a positive attitude in a fast-paced event environment.

• Reliable, flexible and proactive, with the ability to work independently or as part of a team, including evenings, weekends and public holidays.

What's in it for you?

Competitive Rate of Pay – Earn a strong hourly rate for your work.

Flexible Working – Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance.

Fortnightly Pay – Get paid every two weeks for the shifts you’ve worked.

Sociable Workforce – Join a diverse and friendly team from across the city. Our casual workforce forms the heart of what we do – it’s a great environment to meet people, make friends, and be part of exciting live events.

Opportunities to Grow – Gain valuable experience in the live events industry and access to opportunities across Legends Global.

Recruitment Process Outlined

• 1st Stage - Interview at the venue with Ticketing Team

Any work offered will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.

Inclusive Workplace

At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.