Boutique Store Manager

The Perfume Shop; London; On-site; GBP 32,000 - 38,000; Full time

Job summary

Join a leading luxury perfume retailer as a Boutique Store Manager in London. You will lead a dedicated team to deliver exceptional customer experiences and drive store success, while collaborating with suppliers to promote niche products. This role offers competitive pay, professional development, and a vibrant work environment.

Benefits

30 days of annual leave

Commission based on sales

20% discount at The Perfume Shop

Access to Wagestream

Employee Assistance Programme

Qualifications

• Proven success in leading flagship stores.
• Extensive experience in luxury environments.
• Strong communication and coaching skills.

Responsibilities

• Deliver top-tier customer service and create memorable experiences.
• Lead and motivate the team to achieve sales targets.
• Collaborate with suppliers for in-store events.

Skills

Leadership

Customer Service

Sales Management

Team Motivation

Strategic Vision

Education

Fragrance Foundation qualification

Job description

Boutique Store Manager - The Perfume Shop Boutique

Are you passionate about luxury perfumes and exceptional customer experiences? We are seeking a talented Boutique Store Manager with the vision and drive to lead our new flagship boutique store.

Our flagship boutique is a haven for perfume enthusiasts. In this role, you'll create an incredible shopping experience, foster strong supplier relationships, and drive the store's success. Your leadership will inspire a dedicated team to deliver unparalleled service and achieve outstanding results.

Contracted hours: 37.5 hours per week
Contract type: Permanent
Pay rate: Up to £38,000 per annum

If successful, travel in London for training will be required.

What You'll Do:

1. Establish our store as a premier shopping destination, delivering top-tier customer service and creating personalized interactions that make each customer visit memorable.
2. Maximize opportunities to promote niche and luxury products, enhancing the shopping experience. Collaborate with suppliers to host in-store events that increase brand awareness and customer engagement.
3. Lead, motivate, and engage your team to achieve excellence, overseeing training, performance, and development to attract and retain top talent.
4. Utilize your deep brand knowledge to bring perfumes and brands to life through storytelling and captivating presentations.
5. Gather customer feedback to improve Trustpilot and Customer Love Scores. Champion the customer loyalty program to foster lasting relationships.
6. Take full accountability for meeting sales targets and KPIs, maximizing profitability while maintaining quality standards.

What You'll Bring:

1. Proven success in leading flagship stores through exceptional sales and team management.
2. Strategic vision and commercial insight to evolve the boutique store effectively.
3. A strong motivation to deliver outstanding customer experiences.
4. Extensive experience working with brands and suppliers in niche and luxury environments.
5. Leadership skills in coaching and engaging high-performing teams, with excellent communication abilities.
6. A growth mindset, embracing technology and innovation within the store.
7. Fragrance Foundation qualification or willingness to obtain it as part of the role.

What You'll Gain:

1. Opportunity to shape the future of The Perfume Shop Boutique, working with diverse luxury and niche perfume brands.
2. 30 days of annual leave (including bank holidays), increasing with service.
3. Commission based on sales during the Golden Quarter, plus an annual KPI bonus.
4. 20% discount at The Perfume Shop, plus discounts at Superdrug and 3 Mobile.
5. Access to Wagestream for financial wellbeing support.
6. Employee Assistance Programme via the Retail Trust for wellbeing support.
7. Opportunities for professional development and career growth through ongoing training.

The Perfume Shop is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. We provide reasonable accommodations for individuals with disabilities during the application and employment process.