Boutique Sales & Client Experience Leader

Maison Alaïa; Greater London; On-site; GBP 38,000 - 52,000; Full time

Job summary

Maison Alaïa in London seeks an experienced Boutique Manager to drive sales performance and client engagement. You will oversee daily boutique operations, coach the team, and ensure adherence to luxury brand guidelines while optimizing client experiences.

You will implement CRM-driven clienteling strategies, analyse reports, and collaborate with the management on training and execution of brand standards to elevate store performance.

Qualifications

• Experience in luxury retail management.
• Strong CRM and clienteling experience.
• Excellent organisational and detail orientation.

Responsibilities

• Co-monitor boutique sales targets and KPI performance.
• Provide monthly and ad hoc reports with insights and corrective actions.
• Support boutique operations and administration.
• Lead and develop boutique team to meet targets and brand standards.
• Drive client development through proactive clienteling and events.
• Ensure visual merchandising aligns with brand guidelines.

Skills

People management

CRM

Clienteling

Retail operations

Reporting

Brand standards

Tools

MS Office

CRM software

AI tools

Job description

Maison Alaïa in London seeks an experienced Boutique Manager to drive sales performance and client engagement. You will oversee daily boutique operations, coach the team, and ensure adherence to luxury brand guidelines while optimizing client experiences.

You will implement CRM-driven clienteling strategies, analyse reports, and collaborate with the management on training and execution of brand standards to elevate store performance.