Boutique Operations Lead & Client Experience

Richemont; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

Richemont in London is seeking a Boutique Manager to lead a luxury sales team, drive clienteling, and ensure impeccable brand standards across store operations.

You will mentor staff, manage CRM initiatives, analyse KPI data, and collaborate with the management team to deliver outstanding client experiences and store profitability.

The role requires deep retail experience, strong leadership, and proficiency with IT tools; local market knowledge is a plus.

Qualifications

• Profound experience in a luxury retail environment.
• Deep understanding of retail operations.
• Strong people management skills.
• Proven experience with CRM and clienteling.
• Advanced with IT tools (MS Office, CRM, AI).
• Excellent attention to detail and organisation skills.
• Team player with strong interpersonal skills.

Responsibilities

• Co-monitor the achievement of sales targets and KPIs for the boutique; provide monthly and ad hoc reporting and propose corrective actions; support the effective running of the boutique.
• Support the Boutique Manager in managing the team to optimize performance and profitability; communicate strategy and motivate staff; conduct team meetings and ensure adherence to targets and client experience best practices.
• Champion clienteling behaviors to drive a client-centric business; elevate client experience in-store and beyond; leverage clienteling tools and report on ROI to identify opportunities by store and client segment.
• Responsible for all group, Maison and boutique policies; monitor visual merchandising; ensure compliance with sales, financial and security procedures; supervise back-office, payroll, commissions; monitor client database quality and daily traffic; maintain boutique condition.

Skills

People management

CRM & clienteling

MS Office

AI tools

Attention to detail

Team player

Tools

CRM

MS Office

AI

Job description

Richemont in London is seeking a Boutique Manager to lead a luxury sales team, drive clienteling, and ensure impeccable brand standards across store operations.

You will mentor staff, manage CRM initiatives, analyse KPI data, and collaborate with the management team to deliver outstanding client experiences and store profitability.

The role requires deep retail experience, strong leadership, and proficiency with IT tools; local market knowledge is a plus.