Boutique Manager

JR United Kingdom; Crawley; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

A well-established luxury fragrance house is seeking a UK Country & Boutique Manager for its new London flagship. This role encompasses both boutique management and strategic growth efforts, requiring leadership in luxury retail, financial oversight, and market development. Ideal candidates will have extensive experience and a client-focused mindset, addressing high-end clientele and partnerships within the luxury sector.

Benefits

Competitive base salary

Commission and company bonus

Qualifications

• 10+ years luxury retail management or boutique leadership experience.
• Strong budget and sales performance management skills.
• Deep knowledge of UK luxury retail landscape and relationships with department stores.

Responsibilities

• Manage daily operations of the London flagship boutique.
• Drive strategic growth and oversee retail expansion across the UK.
• Lead team development while fostering exceptional client experiences.

Skills

Luxury Retail Leadership

Strategic & Hands-On

Commercial Acumen

Industry Expertise

Client-Centric Mindset

Languages (Fluency in English)

Job description

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A well-established luxury fragrance house is expanding its footprint in the UK with the launch of a prestigious flagship boutique in London. Renowned for its exceptional craftsmanship, exclusive collections, and commitment to artistry in perfumery, the brand has cultivated a loyal following among clients, collectors, and fragrance connoisseurs.

With boutiques in key luxury destinations across Europe, Asia, and North America, the brand has built a strong global presence in some of the world’s most prestigious retail locations. The opening of the London boutique marks a key milestone in its continued expansion.

We are now seeking a UK Country & Boutique Manager to take full ownership of the London boutique while driving strategic growth across the UK market.

The Role:

This hybrid position requires both hands-on boutique management and a strategic approach to expanding UK operations. Key responsibilities include:

• Boutique Leadership – Full operational management of the London flagship boutique, ensuring an exceptional client experience and seamless daily operations.
• Retail Expansion – Overseeing current and future points of sale, including potential pop-ups and partnerships with leading department stores.
• Business Development – Identifying and driving wholesale and B2B opportunities, including collaborations with independent perfumeries, lifestyle retailers, and luxury hospitality.
• Financial & Commercial Strategy – Managing UK financial performance, including P&L oversight, budget control, and sales performance tracking.
• People Leadership – Recruiting, developing, and leading a high-performing team that embodies the brand’s values and delivers a world-class client experience.
• Marketing & PR Oversight – Working closely with international teams to drive brand awareness through press, influencers, and local marketing initiatives.

Who We’re Looking For:

• Luxury Retail Leadership – 10+ years of experience in multi-site retail management or boutique leadership within the luxury sector.
• Strategic & Hands-On – A leader who thrives in a dual role—able to drive big-picture retail strategy while also managing boutique-level details.
• Commercial Acumen – Strong experience in budgeting, sales performance management, and new market development.
• Industry Expertise – Deep knowledge of the UK luxury retail landscape, including department stores such as Harrods, Selfridges, and Liberty.
• Client-Centric Mindset – Passionate about luxury service, clienteling, and fostering strong relationships with clients and key retail partners.
• Languages - Fluency in English is essential; proficiency in Spanish and Italian is highly desirable

This role is ideal for a results-driven luxury retail leader who is looking for a career-defining opportunity to establish and grow a prestigious brand’s UK presence.

The role offers a competitive base salary, commission and company bonus.