Boutique Manager, Harrods

Richemont; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

A leading luxury brand seeks a proactive Boutique Manager in London to drive store performance, manage a high-performing team, and ensure exceptional customer experience. This leadership role involves overseeing sales, store operations, and building client relationships, embodying the brand's commitment to excellence.

Qualifications

• Strong technical, interpersonal, and managerial skills required.
• Experience in retail management preferred.
• Proven ability to meet sales targets.

Responsibilities

• Drive boutique performance and growth.
• Lead team and develop capabilities.
• Manage store operations and financial reporting.

Skills

Sales Management

Team Leadership

Customer Relationship Management

Analytical Skills

Financial Awareness

Job description

Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our aim is to continue our tradition with outstanding products, in line with Lange's claim: State-of-the-art tradition. We expect the same commitment from our watches as from ourselves: Never stand still.

(Permanent, Full-Time)

PURPOSE

The main purpose of the Boutique Manager is to drive the boutique's performance and growth. The Boutique Manager is responsible for store management, performance, and seeking new business opportunities. They act as an entrepreneur, committed and proactive, with strong technical, interpersonal, and managerial skills, aiming to meet sales targets, build client relationships, and lead a top-notch team.

Key Responsibilities

SALES

• Exceed boutique budgets in accordance with brand retail strategy, ensuring compliance with all regulations.
• Plan and execute monthly meetings and actions.
• Achieve KPIs set by management.
• Follow HQ guidelines and be accountable for their implementation.
• Maximize profit by controlling costs.
• Analyze sales data regularly to refine future projections and market satisfaction.

TEAM MANAGEMENT

• Lead the team by communicating objectives, responsibilities, and standards clearly.
• Foster a sense of belonging and pride in working at A. Lange & Söhne.
• Develop team capabilities and coach members to reach objectives.
• Recruit, onboard, and train new staff to build a top-tier team.
• Ensure team has access to all necessary information and organize schedules fairly.

STORE MANAGEMENT

• Maintain high standards of display, visual merchandising, and store environment.
• Act as the Brand Ambassador, building brand awareness and relationships with partners and dignitaries.
• Maintain professional relationships with suppliers and neighbors.

STORE OPERATION MANAGEMENT

• Ensure store operations comply with procedures and regulations.
• Manage stock quality, quantity, and back orders effectively.
• Conduct regular stocktaking and quality control.
• Coordinate stock replenishments with regional offices.
• Maintain a safe and clean environment for employees and customers.

FINANCIAL CONTROL, CASH REGISTRY & REPORTING

• Ensure compliance with all procedures and regulations.
• Report sales accurately and timely.
• Identify operational strengths and weaknesses and implement action plans.

CUSTOMER EXPERIENCE & CRM ACTIVITIES

• Define store navigation and support sales associates in delivering the Lange selling ceremony.
• Develop programs to attract and retain high-potential clients.
• Maintain ongoing relationships with clients, especially VIPs, to ensure loyalty.
• Implement clienteling strategies using iCM, updating client information regularly.
• Identify customer needs and establish rapport to enhance service quality.
• Participate in client events with strategic objectives.
• Handle client complaints carefully and coordinate repairs and service issues.

What makes our group different?

We value diversity, fostering arts, cultures, and human skills, and nurturing untapped potential. We cherish freedom, loyalty, and solidarity, and promote empathy, curiosity, humility, and integrity. We also care for the environment.

Your journey with us:

Our recruitment process includes several stages, from application review to interviews with key decision-makers, providing exposure to our leadership team.