Boutique Manager

L'occitane; Bicester, Greater London; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Discretionary Company Bonus scheme

Contribution Pension Scheme

Holiday Allowance – above statutory

Flexible Bank Holidays

Enhanced Maternity (20 weeks full pay)

Paternity leave (12 weeks full pay)

Volunteering 1 Day

Half day leave for Birthday

One day’s holiday for Newly Weds

Discount Scheme

Product allocation

Company benefits platform

Cycle to work scheme through Reward GW

Travel loan through Reward Gateway

Subsidised health & wellbeing plan

Long service awards

Job summary

L’Occitane en Provence is seeking a store leader in the UK to coach Beauty Hosts, set clear goals, and uphold brand standards while delivering exceptional guest service in a premium environment. You will drive sales, coach for success, and represent the brand during merchandising and events, fostering a diverse, inclusive team and a sustainable, guest-centric culture.

Join a team that values growth, excellence, and meaningful connections with guests, aiming to create memorable experiences and

Qualifications

• You are the team leader, crafting memorable experiences for our teams, guiding them with empathy and coaching them towards success.
• A broad-minded professional enriched by diverse paths — combining retail, hospitality, or guest-centric experience, with curiosity and a growth mindset.
• A team builder — coaching with care, celebrating success, and fostering sense of shared mission.
• A commercial mind — who activates the commercial focuses and achieves results, with a guest-first heart
• A role model in professionalism, skilled in feedback, with a ‘can-do’ and ‘can-grow’ attitude.
• A driver of excellence — ensuring flawless execution in store and run of operational aspects.
• A passionate storyteller — bringing to life our values of beauty, design, sustainability, and meaningful connections.

Responsibilities

• Lead & Inspire Your Team: Coach and empower Beauty Hosts, set clear objectives, celebrate successes, and provide constructive feedback to drive growth.
• Deliver Exceptional Guest Experiences: Create memorable moments, personalized advice, and build long-term relationships through clienteling.
• Drive Sales & Performance: Set goals, track KPIs, drive the commercial focuses and support the team in achieving sales targets and boutique profitability.
• Coach for Success: Develop your team’s know-how and level of guest service to maximize guest satisfaction.
• Ensure Operational Excellence: Own the commercial execution in the store as per standards and ensure operational activities are running flawlessly.
• Represent the Brand: Uphold the Maison’s heritage, values, and sustainability commitments, maintain boutique appearance and service standards, and collaborate on merchandising and events.
• Adapt & Innovate: Encourage innovation, adapt quickly to changing priorities, via a solution-focused approach

Job description

Why Join Us?

At L'Occitane en Provence, your passion for beauty and sustainability creates meaningful impact. Join us to craft authentic beauty experiences, care for the planet, and connect with guests in a beautiful environment where your growth and development are truly nurtured.

You Are

• You are more than a manager — you are the team leader, crafting memorable experiences for our teams, guiding them with empathy and coaching them towards success.

• A broad-minded professional enriched by diverse paths — combining retail, hospitality, or guest-centric experience, with curiosity and a growth mindset.

• A team builder — coaching with care, celebrating success, and fostering sense of shared mission.

• A commercial mind — who activates the commercial focuses and achieves results, with a guest-first heart

• A role model in professionalism, skilled in feedback, with a ‘can-do’ and ‘can-grow’ attitude.

• A driver of excellence — ensuring flawless execution in store and run of operational aspects.

• A passionate storyteller — bringing to life our values of beauty, design, sustainability, and meaningful connections.

What You’ll Do

• Lead & Inspire Your Team: Coach and empower Beauty Hosts, set clear objectives, celebrate successes, and provide constructive feedback to drive growth and excellence.

• Deliver Exceptional Guest Experiences: Create memorable moments, personalized advice, and build long-term relationships through clienteling.

• Drive Sales & Performance: Set goals, track KPIs, drive the commercial focuses and support the team in achieving sales targets and boutique profitability.

• Coach for Success: Develop your team’s know-how and level of guest service to maximize guest satisfaction.

• Ensure Operational Excellence: Own the commercial execution in the store as per standards and ensure operational activities are running flawlessly.

• Represent the Brand: Uphold the Maison’s heritage, values, and sustainability commitments, maintain boutique appearance and service standards, and collaborate on merchandising and events.

• Adapt & Innovate: Encourage innovation, adapt quickly to changing priorities, via a solution-focused approach

What We Offer You!*

• Discretionary Company Bonus scheme

• Contribution Pension Scheme

• Holiday Allowance – above statutory

• Flexible Bank Holidays

• Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year

• Volunteering 1 Day

• Half day leave for Birthday

• One day’s holiday for Newly Weds

• Discount Scheme

• Product allocation

• Company benefits platform

• Cycle to work scheme through Reward Gateway

• Travel loan through Reward Gateway

• Subsidised health & wellbeing plan

• Long service awards

*some eligibility criteria may apply

Our Diversity, Equity & Inclusion Engagements:

L’Occitane en Provence is an equal opportunities employer. One way we act on this is by continuously fostering a more diverse and inclusive workplace and organizational culture. We are committed to building an environment that is free from discrimination and harassment, where everyone feels respected, valued, and able to grow. We seek positive-minded individuals who embody our core behaviours — Trust, Curiosity, Excellence, Impact — and who share our commitment to sustainability.

We welcome applications from people of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability statuses, and all other dimensions of diversity.

If you believe your profile is a good match for this position, we invite you to apply even if you don’t fulfil every single listed qualification.