Boutique Hotel Waiter/Waitress — Elevate Guest Experience

The Zetter; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Discounted Food & Drink in all Zetter 

Friends & Family Hotel Rates – 50% off

Birthday day off

Job summary

The Zetter is seeking a guest-focused team member to deliver warm, attentive service at our London property. You will help guests with menu selections, ensure a seamless dining experience, and collaborate with kitchen and front-of-house staff to maintain a polished service flow.

As part of our team, you will stay informed about daily specials and promotions, upsell where appropriate, and uphold high standards of table maintenance and guest satisfaction in a boutique hotel setting.

Qualifications

• Experience delivering warm, welcoming service to guests.
• Ability to assist guests with menu selections and recommendations.
• Strong communication with kitchen and front-of-house teams.

Responsibilities

• Provide warm and welcoming service to all guests.
• Take accurate orders from guests and communicate with the kitchen.
• Set up dining areas, maintain cleanliness, and restock as needed.
• Demonstrate thorough knowledge of the menu and daily specials.
• Upsell and promote specials to enhance guest experience.
• Collaborate with team to ensure smooth service.

Skills

Guest service

Guest relations

Menu knowledge

Upselling

Teamwork

Job description

The Zetter is seeking a guest-focused team member to deliver warm, attentive service at our London property. You will help guests with menu selections, ensure a seamless dining experience, and collaborate with kitchen and front-of-house staff to maintain a polished service flow.

As part of our team, you will stay informed about daily specials and promotions, upsell where appropriate, and uphold high standards of table maintenance and guest satisfaction in a boutique hotel setting.