Barista

The Zetter; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Food & Drink Discount

Friends & Family Rates

Birthday Day Off

Growth Culture

Job summary

The Zetter in London seeks a friendly Guest Service teammate to craft coffee and beverages while delivering warm, personalised guest experiences. You will maintain a clean and inviting service area and respond proactively to feedback.

Join a boutique hotel group renowned for thoughtful detail and British charm, with perks like staff discounts and birthday days off. This role reinforces teamwork across F&B and Front of House in a busy hotel setting.

Qualifications

• Prepare and serve a full range of coffee, tea, and specialty beverages to brand and quality standards.
• Provide warm, attentive, personalised service for all guests.
• Maintain a clean, organised, and inviting service area.
• Respond to guest feedback calmly, professionally, and proactively.

Responsibilities

• Operate espresso machines, grinders, brewers, and point-of-sale systems safely and confidently.
• Ensure correct food handling, hygiene, and allergen practices at all times.
• Maintain stock levels, restock displays, and notify managers of shortages.
• Follow opening, closing, and cleaning procedures.
• Work collaboratively with colleagues across F&B and Front of House.

Skills

Customer service

Barista skills

Allergen handling

Teamwork

Tools

Espresso machines

POS systems

Grinders

Job description

The Zetter is a quiet celebration of intimate spaces, timeless imperfection, and unapologetic British eccentricity. With our collection of boutique hotels, townhouses, and parlours nestled in London’s most characterful neighbourhoods, we offer more than a stay — we curate experiences brimming with thoughtful details, curated charm, and stories layered into every corner.

Our food and drink are an extension of this ethos — carefully crafted menus, perfectly poured cocktails, and service that feels warm, attentive, and never scripted. We believe that dining and drinking at The Zetter should be as memorable as sleeping under our roofs.

Just moments away from the British Museum, our Bloomsbury townhouse is a design-led hideaway full of characterful rooms and suites, a gym, and tranquil garden—plus a parlour and terrace made for long, leisurely cocktails.

About The Role:

Guest Service:

Prepare and serve a full range of coffee, tea, and speciality beverages to brand and quality standards.

Provide warm, attentive, personalised service for all guests.

Maintain a clean, organised, and inviting service area.

Respond to guest feedback calmly, professionally, and proactively.

Operational Duties:

Operate espresso machines, grinders, brewers, and point-of-sale systems safely and confidently.

Ensure correct food handling, hygiene, and allergen practices at all times.

Maintain stock levels, restock displays, and notify managers of shortages.

Follow opening, closing, and cleaning procedures.

Quality & Standards:

Ensure consistency in product quality, presentation, and taste.

Calibrate equipment daily and monitor product freshness.

Adhere to company policies, brand standards, and health & safety requirements.

Teamwork & Communication:

Work collaboratively with colleagues across F&B and Front of House.

Support new team members during onboarding where required.

Communicate operational issues or guest feedback to the manager promptly

What Awaits You at The Zetter:

Discounted Food & Drink in all Zetter Parlours

Friends & Family Hotel Rates – 50% off for your favourite people

A paid day off on your birthday

A culture that values individuality, celebrates effort, and supports growth

We are an equal opportunity employer, and all applications will receive consideration for employment without regard to any protected characteristics by law.