Deputy bookshop Manager (Balham)

OXFAM; Tooting; On-site; GBP 8,100 - 11,000; Part time

Job summary

Oxfam Bookshop in London—Balham is seeking a Deputy Shop Manager to help run the shop on-site for 12 hours per week. The role contributes to delivering excellent customer service and effective merchandising, while supporting a diverse team in a community-focused charity store.

The post offers an open-ended contract with a competitive pro rata salary of £9,575 per annum (basic £8,519 plus outer London allowance £1,056). Closing date 13 November 2026.

Qualifications

• Experience supporting development and maintenance of a successful, inclusive team that runs day-to-day shop activities.
• Ability to implement effective retail processes and strong merchandising.
• Provide excellent customer service and engage with local community and other civil society organisations.

Responsibilities

• Maintain day-to-day shop operations and ensure smooth running of the shop.
• Support merchandise planning and effective retail processes.
• Collaborate with the Shop Manager to build positive relationships with colleagues and customers.
• Communicate clearly, delegate tasks, and respond to daily pressures with appropriate support.

Skills

Team leadership

Merchandising

Customer service

Community engagement

Budget reporting

Job description

• Location:Oxfam Bookshop - London - Balham
• Workplace Type:On-site
• Hours:12 hours per week
• Salary:£9,575 per annum (basic £8,519 plus outer London allowance £1,056)
• Job Family:Retail
• Division:Retail (Engagement)
• Grade:E
• Job Type:Open ended
• Closing Date:13 November 2026
• Country:United Kingdom

About Us

Oxfam is a global movement of people working together to end the injustice of poverty. That means we tackle the inequality that keeps people poor. Together we save, protect and rebuild lives. When disaster strikes, we help people build better lives for themselves, and for others. We take on issues like land rights, climate change and discrimination against women. And we won’t stop until every person on the planet can enjoy life free from poverty.

Oxfam GBis a member ofinternational confederationof 21organisations working togetherwith partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.

Oxfam Purpose

To work with others to overcome poverty and suffering

Trading Purpose

To make as much money as possible to overcome poverty and suffering

About our Oxfam Shops

Open for business since 1948, Oxfam shops are at the heart of the charity and their community, raising vital funds and increasing public awareness of what we do.They are always guided by our values of empowerment, accountability and inclusiveness and focussed on making as much money as possible.

The Role of our Deputy Shop Managers

Commercially aware and constantly looking for new business opportunities, deputy shop managers motivate their teams and create a safe and energised work environment. They have high standards, a strong drive to achieve results and are accountable for their business.

The role of the deputy shop manager is empowered, varied, busy and gives the opportunity to work with some amazing people. Shop managers are pivotal for the success of our business and can make a real difference. Oxfam operates a volunteer operating model, in which volunteers are empowered to take over most of the tasks within the shop, including running the shop in the manager’s absence.

Often the only paid member of staff, our managers and deputy managers are comfortable in this environment, really enjoy working with others and are great at delegating to their teams. Excellent communicators, they are creative, and always look for opportunities to attract new supporters every day.

If you have any questions about the role, we'd love to hear from you. Please e-mail us at [e-mail], making sure you include the job title and reference number of the role you're asking about. Please be aware we are unable to accept CVs or applications via e-mail.

Our Values and Commitment to Safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our valuesare recruited to work for us.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

Key Skills and Competencies required

• Ability to support development and maintenance of successful, inclusive and diverse team who are able to maintain day to day activities of the shop.
• Some commercial awareness with ability to support effective retail processes and strong merchandising
• Ability to work collaboratively with the Shop Manager, and to build positive relationships with other colleagues. provide excellent customer service, and engage with local community and other civil society organisation
• Ability to demonstrate resilience to everyday pressures that come with the role and manage conflicting demands seeking appropriate support, advice and guidance when needed.
• Numerate and financial literate, able to interpret basic financial reports, monitor budgets and maintain shops administrative systems.

Please be aware, due to the need to fill the vacancy as soon as possible, we may close the vacancy early if we have sufficient applications. We would therefore encourage interested individuals to apply as early as possible to avoid disappointment.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including a Disclosure and Barring Service check (DBS), as this role involves unsupervised access to the above-mentioned groups.

For full information surrounding DBS and the vacancy, please view the full job description.

A thriving diverse Oxfam:

It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.

To do that:

• We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
• We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
• We want and need everyone, and that meanswe need you.