Booking Specialist

Home Made; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Home Made, a fast-growing Property Technology business, seeks a Booking Specialist to manage the customer experience from initial inquiries to booked viewings. Ideal candidates are tech-savvy with at least 2 years of customer-facing experience, excellent communication skills, and a passion for customer service. The role is based in Southwark, London, offering a salary between £25,400 and £35,000 along with various employee perks.

Benefits

Annual Leave: 24 days + your birthday off!

Employee Perks: discounts for stores, cinema etc.

Yearly Half Day Charity Day

Office Social Events

On site Gym access, showers, and indoor bike storage

Weekly Friday 5pm Happy Hour

Tea/coffee + weekly fruit baskets

Opportunities to upskill through our Learning and Development Programme

Qualifications

• Minimum of 2 years in a customer-facing role.
• Passion for delivering outstanding customer service.
• Strong ability to manage multiple tasks efficiently.

Responsibilities

• Managing customer experience from initial enquiry to viewing booked.
• Delivering a great experience across calls, WhatsApps, and emails.
• Cross sell properties to better meet renter needs.

Skills

Exceptional Communication

Organisational Skills

Customer-Centric

Tech-Savvy

Tools

CRM systems

Job description

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Booking Specialist | Home Made

Home Made is a fast growing Property Technology business, looking to change the way people experience the rental process. From our Operating model to our Technology, we are unique! Increasingly recognised for our impact with the Build to Rent sector, we provide a service that is unmatched.

Booking Specialist | Home Made

Home Made is a fast growing Property Technology business, looking to change the way people experience the rental process. From our Operating model to our Technology, we are unique! Increasingly recognised for our impact with the Build to Rent sector, we provide a service that is unmatched.

Our Bookings team is a small but mighty team. They are the heart of our business, kicking off the customer experience from the first interaction with us. Our team strives to be impactful, collaborative and customer centric and we are always looking for people who live and breathe these values.

What you'll be doing:

• Managing customer experience; this is from initial enquiry to the viewing booked
• Delivering a great experience across all communication channels; this will include calls, WhatsApps and emails with our customers
• Cross sell properties that better meet renter needs, pulling the customer needs to the front
• Collaborate with the B2B Sales team, ensuring targets are met and landlord expectations are exceeded.
• Work with wider Home Made business to ensure our customers receive the best possible experience during each interaction.
• Upskill on new site launches quickly and efficiently to ensure immediate impact.
• Problem-solving when issues arise and escalating where necessary so customer queries can be resolved promptly.
• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
  
  

About you:

• Experience: Minimum of 2 years in a customer-facing role.
• Exceptional Communication:You excel at cultivating meaningful relationships with both internal and external stakeholders.
• Organisational Skills: Strong ability to manage multiple tasks and priorities efficiently.
• Tech-Savvy and Curious: You enjoy staying ahead of industry trends and technologies. You are confident in using CRM systems and comfortable with various communication platforms.
• Customer-Centric: A genuine passion for delivering outstanding customer service and a keen eye for detail.
  
  

The Package:

• Salary: £25,400 - £35,000 (inc. Commission)
• Office location: Southwark, London (Office Based)
  
  

Benefits of working with us:

• Annual Leave: 24 days leave + your birthday off!
• Employee Perks: discounts for stores, cinema etc
• Yearly Half Day Charity Day
• Office Social Events (Summer, Winter Parties as well as focus on DE&I)
• On site Gym access, showers (towels & shower gel), and indoor bike storage
• Weekly Friday 5pm Happy Hour in the office
• Tea/coffee + weekly fruit baskets
• Opportunities to upskill in your career through our Learning and Development Programme
  
  

We are an equal-opportunity employer

Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.

Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at [e-mail].

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