Booking Officer

Somerset NHS Foundation Trust; Yeovil; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

NHS pension

Annual leave

Blue Light Card

NHS perks

Job summary

Somerset NHS Foundation Trust is seeking a Booking Officer to provide efficient administrative and booking duties for Yeovil District Hospital and Musgrove Park Hospital, based at Wynford House Yeovil. The role supports reception for Outpatients and uses multiple hospital systems.

Flexibility is essential to handle referrals, arrange outpatient appointments and contribute to team and Trust meetings. The post offers flexible working options, NHS pension, generous annual leave and access to staff

Responsibilities

• Deal with day to day correspondence, provide a booking service to patients and other parties in a friendly and professional manner.
• Receive telephone calls, accepting messages on behalf of team members and taking appropriate action where necessary.
• Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner.
• Reception duties in Outpatients YDH.
• Process referrals and arrange appropriate outpatient appointments.
• Participate in team and Trust meetings as requested.

Job description

The role of the Booking Officer will be required to provide efficient and effective administrative and booking duties for Yeovil District Hospital and Musgrove Park Hospital and wider staff, based at Wynford House Yeovil. The team member will also provide reception support to Outpatients at Yeovil District Hospital as required and requested by the manager to support service requirements. The post requires flexibility and the ability to provide a wide range of administrative skills using multiple hospital systems.

Main duties of the job

• Deal with day to day correspondence, provide a booking service to patients and other parties in a friendly and professional manner.
• Receive telephone calls, accepting messages on behalf of team members and taking appropriate action where necessary.
• Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner.
• Reception duties in Outpatients YDH.
• Process referrals and arrange appropriate outpatient appointments.
• Participate in team and Trust meetings as requested.

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer, Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London. The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential
• Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.