Booking Co-Ordinator

Tal; Taunton; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible working options

NHS pension scheme

Generous annual leave

Career development

Blue Light Card

NHS-specific perks

Job summary

Somerset NHS Foundation Trust invites applications for a full-time Radiology central bookings role based at County Hall, Taunton. The post is 37.5 hours per week and Band 3 in the NHS.

You will handle high volumes of calls, coordinate patient flow, and support clinical staff to maintain efficient outpatient slots in line with national targets.

Qualifications

• Proven customer care experience in a busy administrative environment.
• Experience of working in NHS Administrative office.
• Good literacy/English language skills.

Responsibilities

• Be the first point of contact answering inbound calls and making outbound calls to patients, referrers, relatives, carers and staff.
• Proactively engage with clinicians/GPs/staff and patients to enable effective patient flow through the pathway.
• Manage patient lists operating in line with national and local targets for efficient outpatient slots.

Skills

Customer care

Telephone handling

Organisation

Education

ECDL or equivalent

NVQ2 in customer care/medical terminology/administration

NVQ3 in customer care/medical terminology/administration

Job description

We have an exciting opportunity for a motivated and well organised individual to join out already established Radiology central bookings team located at County Hall, Taunton. This is a full time role at 37.5 hours per week

The job role involves providing high quality bookings service for patients and in line with internal guidelines and within national targets.

This is very busy role with a high volume of calls and would suit a customer care driven individual who is able to use their initiative and have the ability to cope with the demands of the service and work effectively as a team member.

To be the first point of contact answering inbound calls/making outbound calls to patients, referrers, relatives, carers and other members of staff routinely throughout each day.

Proactively engage with clinicians/GPs/staff and patients to enable effective patient flow through the pathway.

To manage patient lists operating in accordance with national and local targets ensuring efficient and effective use of out-patient slots.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Please note- Previous applicants need not apply

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Person specification

Qualifications

ECDL or equivalent
NVQ2 in customer care, Medical terminology, or administration or equivalent
Evidence of a good standard of literacy/English language skills.

NVQ3 in customer care, Medical terminology, or administration or equivalent

Experience

Proven customer care experience in a busy administrative environment.

Experience of working in NHS Administrative office

Additional Criteria

Please refer to the attached Job Description for more information

Band

Band 3

Contract

Permanent

Working pattern

Full-Time

Reference number

Job locations

County Hall
The Crescent
Taunton
Somerset
TA1 4DY