Booking and Scheduling Coordinator

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 30,000 - 42,000; Full time

Job summary

The Trafford Elective Hub, part of Manchester University NHS Foundation Trust (MFT), is seeking a proactive bookings and scheduling assistant to support the Booking and Scheduling Team in managing Elective Inpatient Activity and Pre-Admission Services at Trafford General Hospital.

You will help deliver performance targets, monitor patient pathways, and ensure theatre lists are filled with the right cohorts, following the Trust's Patient Access Policy.

Responsibilities

• Ensure elective inpatient procedures are listed accurately and admission dates scheduled within waiting times.
• Adhere to Patient Access Policy, IT systems and data protection policies.
• Use the Patient Administration System and other departmental computerised systems.
• Manage elective patient work queues and arrange pre-op questionnaires and assessments.
• Arrange pre-operative assessments and admission dates with patients; handle changes/cancellations.
• Escalate issues to avoid breaches in waiting times.
• Respond to urgent referrals postponed.
• Analyse weekly data from the HIVE system.
• Identify potential problems and report to the Supervisor.
• Replace cancelled patients on theatre lists.

Job description

The post holder will support the Booking and Scheduling Team in proactively managing the Elective Inpatient Activity and Pre-Admission Services for the Trafford Elective Hub. This includes supporting the delivery of performance targets, including waiting time targets and close monitoring of patient’s pathways to enable the Trust to achieve key access targets and completion of clinical care pathways. Ensuring that theatre lists are scheduled to maximum capacity with the right patient cohorts and adherence to the Trusts Patient Access Policy. The post will be based at Trafford General Hospital, within the Trafford Elective Hub.

• Ensure that Elective inpatient procedures are listed accurately, and admission dates scheduled within agreed inpatient waiting times and priorities.
• Understanding and adhering to the Trusts Patient Access Policy, IT systems and data protection policies.
• undertaking to use the Patient Administration System and other departmental computerised systems.
• Managing elective patient work queues, ensuring patients have been sent a pre-op questionnaire, they have been cohorted and a pre-op assessment booked in good time before offering a theatre date assessment before offering an admission date for surgery.
• Agreeing pre-operative assessment appointments and admission dates with patients. Also, to undertake to deal with patients who wish to change or cancel their appointments or admission date.
• Take necessary action/ escalation in response to problems where it is identified that a patient’s circumstances have the potential to breach waiting times.
• Respond to any urgent referrals which get postponed.
• Analysing weekly data provided by the HIVE system.
• Use own initiative to foresee potential problems and report them to the Supervisor.
• Ensuring cancelled patients are replaced appropriately on the theatre lists.

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career. With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year. Behind every patient cared for are people like you – keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike. At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes. Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others. At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.

For further details / informal visits contact: Name: Beth Frackelton Job title: General Manager Email address: [e-mail] Telephone number: 07702071620 Clare Cross - Deputy Unit Manager [e-mail]