Boiler & Maintenance Manager

Orion Group; Elgin; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the oil and gas industry is looking for a Boiler & Maintenance Manager to join their team in Elgin, Scotland. The successful candidate will oversee the office's day-to-day operations, provide technical support to field engineers, and ensure excellent customer service. With a focus on leadership and technical expertise in boilers, this challenging role offers an opportunity to contribute significantly to the success of the business.

Qualifications

• Proven leadership and management experience in an engineering or technical environment.
• Solid technical understanding of boilers, including LPG and oil systems.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee day-to-day operations of the office and provide technical support to field engineers.
• Schedule routine boiler maintenance and manage office administrative duties.
• Ensure timely progression of open jobs and handle customer complaints effectively.

Skills

Leadership

Customer Focus

Problem Solving

Communication

Attention to Detail

Education

Technical proficiency in boilers (LPG and oil systems)

Job description

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Our client is seeking a confident, adaptable, and driven individual to join their Heating & Engineering team as a Boiler & Maintenance Manager. This office-based role is a key position within the company, responsible for fostering a positive and productive work environment, ensuring excellent customer service, and contributing to the continued success of the business.

About the Role:

In this dynamic role, you’ll oversee the day-to-day operations of the office while providing vital technical support to field engineers. Your responsibilities will include:

• Providing technical support to field engineers
• Managing the operations of the office, including overseeing administrative duties, ensuring the efficient functioning of the office
• Scheduling routine boiler maintenance services efficiently and ensuring accurate diary management for the engineering team
• Coordinating engineer availability and appointments for non-routine maintenance (e.g., breakdowns)
• Monitoring open jobs to ensure timely progression and completion
• Providing prompt and professional responses to customer enquiries
• Raising purchase orders and managing stock deliveries
• Overseeing invoicing and ensuring all general office tasks are completed accurately and on time
• Handling customer complaints effectively and ensuring appropriate follow-up
• Coordinating engineer training (OFTEC & Gas Safe) and ensuring compliance
• Conducting periodic stock checks
• Collaborating with department heads across offices to promote a unified team approach and uphold high service standards

About You:

We’re looking for a candidate with:

• Proven leadership and management experience, preferably in an engineering or technical environment
• A solid technical understanding of boilers, including LPG and oil systems would be highly desirable
• A customer-focused mindset with a commitment to delivering exceptional service
• The ability to prioritise tasks, multitask effectively, and remain calm under pressure
• Strong attention to detail and problem-solving skills
• Excellent written and verbal communication skills

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Engineering

• Industries

  Oil and Gas, Repair and Maintenance, and Engineering Services

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