Bodyshop Customer Service Assistant

autoskills-uk; Heywood; In loco; GBP 24.000 - 26.000; Tempo pieno

Descrizione del lavoro

AutoSkills (United Kingdom) is seeking a Bodyshop Customer Service Assistant in Heywood to deliver excellent customer care during the vehicle repair journey. The role covers admin tasks, communication with customers, and coordination with the repair team.

The position offers a basic salary of £24,000 - £26,000 depending on experience, with full-time permanent employment and a Monday-to-Friday pattern from 8:00am to 5:00pm.

Competenze

• Previous experience in customer service, reception or administrative role.
• Strong communication skills with a professional telephone manner.
• Good organisational skills and attention to detail.
• Confident with computers and standard office software.
• Customer-focused approach and ability to work in a busy environment.

Mansioni

• Handling customer enquiries professionally by telephone and email.
• Providing customers with updates on vehicle repairs when information is available.
• Supporting appointment scheduling and customer communications.
• Maintaining accurate customer records and administrative information.
• Liaising with colleagues to help coordinate the customer journey.
• Assisting with general office administration and documentation.
• Delivering a friendly, professional service while managing competing priorities.

Conoscenze

Customer service

Reception

Administration

Communication skills

Organised

Attention to detail

Descrizione del lavoro

Salary: £24,000 - £26,000 Basic Salary DOE

Job Type: Full-Time, Permanent

Working Hours: Monday - Friday, 8:00am - 5:00pm

Are you an organised, customer-focused professional looking for your next opportunity within the automotive industry? This Bodyshop Customer Service Assistant position in Heywood offers a basic salary of £24,000 - £26,000, depending on experience, with full-time, permanent employment and a consistent Monday-to-Friday working pattern.

If you enjoy helping customers, communicating clearly and keeping things running smoothly in a busy environment, this could be an excellent opportunity to develop your career within a vehicle accident repair setting.

WHAT'S IN IT FOR YOU?

• Monday-to-Friday working pattern.
• Consistent working hours of 8:00am - 5:00pm.
• Opportunity to build experience within the automotive accident repair sector.
• A varied role combining customer service, administration and communication.

THE ROLE

As a Bodyshop Customer Service Assistant, you'll help deliver a positive customer experience throughout the vehicle repair process. You'll support the day-to-day administration of the bodyshop, keeping customers informed and helping ensure information is communicated accurately between customers and the repair team.

Your responsibilities will include:

• Handling customer enquiries professionally by telephone and email.
• Providing customers with updates on vehicle repairs when information is available.
• Supporting appointment scheduling and customer communications.
• Maintaining accurate customer records and administrative information.
• Liaising with colleagues to help coordinate the customer journey.
• Assisting with general office administration and documentation.
• Delivering a friendly, professional service while managing competing priorities.

ABOUT YOU

• Previous experience in a customer service, reception or administrative role; automotive or bodyshop experience would be beneficial.
• Strong communication skills, with a professional and approachable telephone manner.
• Good organisational skills and attention to detail.
• Confident using computers and standard office software.
• Able to manage enquiries, prioritise tasks and maintain accurate records.
• A customer-focused approach, with the ability to remain calm and helpful in a busy environment.
• Reliable, proactive and comfortable working as part of a team.

Right to Work: Candidates must have the right to work in the UK. Proof of eligibility will be required prior to employment.