Bodily Injury Team Manager

Aioi Nissay Dowa Europe; Forest Hall; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Up to 28 Days annual leave

Discretionary 7.5% bonus

Private medical insurance options

Life assurance: 3x annual salary

Health, wellbeing and financialSupport

Pension advisory & family-friendly pol

Cycle scheme & Wagestream options

Job summary

AND-E, a fast-growing insurer, is recruiting a Bodily Injury Team Manager. You will lead a high-performing third-party claims team, ensuring resource alignment to service levels and regulatory demands.

You’ll drive the Claims Strategy, optimise processes, and coach staff to deliver accurate, timely decisions in line with FCA standards. You will monitor performance, conduct audits, handle escalations, and partner with solicitors and suppliers to reduce risk, improve efficiency and enhance

Qualifications

• Minimum 5 years in motor claims, with a strong emphasis on third-party claims handling.
• At least 2 years in a supervisory or team leadership role within an insurance claims environment.
• Experience managing complex, litigated or high‑value third‑party motor claims.
• Proven ability to lead, coach and develop technical claims teams and set targets.
• Experience working in a regulated environment and supporting customer outcomes.

Responsibilities

• Lead and develop a high-performing third‑party claims team with proper staffing to meet service levels.
• Deliver against the company’s Claims Strategy through improvement initiatives and performance.
• Monitor technical performance and ensure timely, fair claim decisions compliant with FCA rules.
• Conduct quality audits and 1-2-1s, providing coaching and identifying training needs.
• Approve claims payments within authority with accurate reserves and file documentation.
• Analyse MI to identify trends, improve efficiency and manage litigation risk.
• Handle escalated complaints with root-cause analysis and service improvements.
• Support continuous improvement of third‑party claims processes focusing on liability and fraud controls.
• Build relationships with panel solicitors, credit hire providers and partners.
• Champion a customer-centric, compliant culture within the team.
• Lead initiatives to address performance opportunities and present impact to stakeholders.
• Translate operational insight into actionable improvements and communicate impact via data-led presentations.

Skills

Motor claims

Third-party claims

Team leadership

Regulatory compliance

Data analysis

Education

CII Certification/Diploma

Job description

Looking for a company that stands out among the rest, with a real purpose to make tomorrow’s journeys simpler, safer and smarter?

We’re AND-E – one of the fastest-growing insurance companies you’ve probably never heard of. And we’re proud of our warm and inclusive culture. We’re building a diverse community, with a unique blend of strengths, to take our business to the next level

Join our business now as a Bodily Injury Team Manager where you can find and develop your own purpose, helping us to make sure that when life happens, we’re first there to help get people moving again.

You’ll be pivotal in driving performance, developing team capability, and delivery continuous improvement across third party liability, damage, hire and injury claims, while actively contributing to the wider claims vision and operational goals.

Fancy a closer look and an opportunity to be part of a #connectedcommunity like no other?

AND-YOU, AND-ME, AND-US, AND-E

Responsibilities

• Lead and develop a high-performing third-party claims team, ensuring resource is effectively aligned to meet service levels and technical demands.
• Deliver against the company’s Claims Strategy and Vision through team contribution, process optimisation, and operational excellence.
• Monitor and manage technical performance, ensuring timely, fair, and accurate claim decisions aligned with FCA regulations, legal regulatory change and internal standards.
• Conduct regular quality audits and 1-2-1s, providing targeted feedback, coaching, and identifying training needs to grow technical capability.
• Approve claims payments within authority, ensuring accuracy, appropriate reserves, and strong file documentation.
• Analyse MI and performance data to identify trends, improve efficiency, and anticipate third-party behaviours and litigation risks.
• Handle escalated complaints in line with regulatory and company standards, carrying out root cause analysis to drive service improvements.
• Support continuous improvement initiatives by reviewing and refining third-party claims processes, focusing on liability, indemnity, and fraud risk controls.
• Build strong working relationships with key stakeholders including panel solicitors, credit hire providers, and supply chain partners.
• Champion a culture of customer-centricity, integrity, and compliance across the claims team.
• Lead targeted initiatives to address performance opportunities, monitor value delivery, and present impact back to stakeholders.
• Ability to translate operational insight into actionable improvements and clearly communicate team impact through data-led presentations.

Knowledge, Experience and Qualifications

Including any key levels of qualification for the role and/or time served experience.

Essential

• Minimum 5 years of experience in motor claims, with a strong emphasis on third-party claims handling.
• At least 2 years in a supervisory or team leadership role within an insurance claims environment.
• Demonstrable experience managing complex, litigated, or high-value third-party motor claims (knowledge of TPPD, credit hire, bodily injury).
• Proven ability to lead, coach, and develop technical claims teams, including setting performance targets and overseeing quality standards.
• Experience working in a regulated environment, and supporting customer outcome delivery.

Desirable

• Evidence of continued professional development relevant to insurance and claims handling.
• Chartered Insurance Institute (CII) Certificate or Diploma in Insurance (or actively working towards).

Why Join Us?

We're all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career.

We realise that we need to be a good fit for you above all else – so here’s what you can enjoy about AND-E:

Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards.

Unmatched Work-Life Balance.

Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise.

We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported — including embracing neurodiversity and providing the tools needed to thrive.

We like to think our benefits package is one of the best, focusing on colleagues’ health, wealth, and lifestyle. We offer:

• Up to 28 Days annual leave with the option to buy/sell up to 5 days holiday*
• 7.5% Discretionary Annual Bonus*
• Healix Private Medical Insurance Options*
• 3 x Annual Salary Life Assurance*
• A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons* for you and your family.
• Additional perks such as a pension advisory service, family-friendly policies, season ticket loan*, cycle scheme*, and financial flexibility through Wagestream*.
• * Subject to company performance and completion of probation

Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics)

At AND-E, equal opportunity is more than a policy—it’s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic.

Reasonable adjustments

If you require any adjustments to support you during our recruitment process, please let us know. We’re committed to making the process accessible and are happy to help.