Sales & Service Agent x 8

Aioi Nissay Dowa Europe; Forest Hall; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Up to 26 days annual leave with buy/s€

5% discretionary annual bonus

Private medical insurance options

3 x annual salary life assurance

Pension and wellness benefits

Job summary

Aioi Nissay Dowa Europe in the United Kingdom is hiring a Sales & Service Agent on a full-time, hybrid basis. The role involves answering customer queries and delivering a seamless front-line service for insurance policies.

You will handle inbound and outbound interactions, strive to meet sales and retention targets, while maintaining FCA and company standards. The position offers £27,500 per year plus a bonus scheme and holiday allowance.

Qualifications

• Experience in a contact centre or regulated sales environment.
• Excellent communication, calm and empathetic.
• Ability to balance sales with compliance.
• Resilient, target-driven, customer-focused.
• Strong attention to detail and accuracy.
• Comfortable with fast-paced, performance-managed work.
• Proficient with computers and navigating multiple applications.

Responsibilities

• Handle inbound and outbound customer interactions related to insurance policies.
• Deliver high-quality customer service while meeting sales/retention targets.
• Ensure compliant, accurate policy administration.
• Adhere to FCA and company standards.

Skills

Communication skills

Customer service

Sales orientation

Regulated environment

Attention to detail

Computer literacy

Tools

CRM software

Job description

Sales & Service Agent - FULL TIME- HYBRID WORKING:

• Salary £27,500 per annum
• Bonus scheme
• Up to 25 days holiday plus bank holidays, buy/sell up to 5 days holiday

As a Sales & Service Agent, you will answer customer queries whilst contributing to the delivery of a seamless front-line service.

Responsibilities:

The Sales & Service Agent is responsible for handling inbound and outbound customer interactions relating to insurance policies, delivering excellent customer service while achieving sales and retention targets within a regulated environment.

The role requires a compliant, customer-focused approach, ensuring fair customer outcomes, accurate policy administration, and high-quality sales conversations aligned to FCA and company standards.

Experience:

• Experience in a contact centre, or regulated sales environment (preferred).
• Strong communication skills, with the ability to communicate calmly, clearly and empathetically where required.
• Ability to balance sales performance with compliance requirements.
• Resilient, target-driven, and customer-focused.
• Strong attention to detail and administrative accuracy.
• Comfortable working in a fast-paced, performance-managed environment.
• Comfortable using computers and learning new systems, with the ability to quickly navigate between applications during customer conversations.

Why Join Us?

We're all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career.

We realise that we need to be a good fit for you above all else - so here's what you can enjoy about AND-E:

• Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards.
• Unmatched Work-Life Balance.
• Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise.

We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported - including embracing neurodiversity and providing the tools needed to thrive.

We like to think our benefits package is one of the best, focusing on colleagues’ health, wealth, and lifestyle.

Benefits package:

• Up to 26 Days annual leave with the option to buy/sell up to 5 days holiday*
• 5% Discretionary Annual Bonus*
• Healix Private Medical Insurance Options*
• 3 x Annual Salary Life Assurance*
• A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons* for you and your family.
• Additional perks such as a pension advisory service, family-friendly policies, season ticket loan*, cycle scheme*, and financial flexibility through Wagestream*.

* Subject to company performance and completion of probation

Equal Opportunities

Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).

At AND-E, equal opportunity is more than a policy - it's a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic.

Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We're committed to making the process accessible and are happy to help