Senior Personal Injury Handler

Aioi Nissay Dowa Europe; Forest Hall; Hybride; GBP 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

28 days annual leave (buy/sell up to 5

Discretionary annual bonus (7.5% est.)

Private Medical Insurance Options

3x annual salary life assurance

Health & wellbeing benefits, including

Résumé du poste

Aioi Nissay Dowa Europe in Newcastle is seeking a Senior Personal Injury Handler to manage a portfolio of high-value PI claims on a hybrid basis. The role involves liability, quantum assessment, and reserving, with coaching responsibilities and leadership support to the team.

You will deliver technical expertise, guide colleagues through audits and referrals, and contribute to the development of claims strategy while handling day-to-day responsibilities within your authority level.

Qualifications

• Sound knowledge of Motor Claims.
• Experience with Fast Track Personal Injury via OIC, MOJ portal and RTA protocol.
• Strong negotiation and persuasion skills.
• Knowledge and experience of CPR.
• Leadership and coaching experience.
• Ability to plan, organise and prioritise own workload under deadlines.
• Good verbal and numerical skills; problem solving.
• Team player with collaborative mindset.
• Ability to stay up to date with market changes.

Responsabilités

• Maintain your own caseload of high value personal injury claims to a high standard, with documentation.
• Make investigations and decisions on liability and quantum, considering fraud.
• Liaise and negotiate with all relevant parties to progress and settle claims within authority.
• Ensure files are reserved in line with reserving policy.
• Undertake quality audits on claim files and provide feedback.
• Assist the team with technical referrals on their claims.
• Work with the Large Loss team on complex/high value claims.
• Handle and log complaints per FSA and company guidelines.
• Carry out management tasks to support day-to-day operations in manager absence.
• Support development and delivery of the claims strategy and vision.

Connaissances

Motor Claims knowledge

Fast Track PI claims (OIC/MOJ/RTA)

Negotiation & persuasion

CPR knowledge

Leadership & coaching

Workload planning & prioritisation

Verbal & numerical skills

Team collaboration

Market changes awareness

Description du poste

We are recruiting for a Senior Personal Injury Handler to join our team based in Newcastle, on a hybrid basis, working 37.5 hours per week.

You’ll play a key role within the personal injury claims team, managing a portfolio of high-value personal injury claims from initial assessment through to settlement, delivering technical expertise across liability, quantum, fraud identification and reserving. The role also provides technical guidance to colleagues through coaching, audits and referrals, contributes to the development of claims strategy, and offers operational leadership support to the team when required.

Responsibilities

• Maintain your own caseload of high value personal injury claims to a high standard, ensuring all actions are documented correctly, and the claims system is kept up to date.
• Make necessary investigations and decisions on liability and quantum, whilst always considering the potential for fraud.
• Liaise and negotiate with all relevant parties to progress and settle claims quickly and effectively within your authority level.
• Ensure your files are accurately reserved in line with the company reserving philosophy.
• Undertake quality audits on claim files and provide feedback to handlers.
• Assist the team with technical referrals on their claims.
• Work with our Large Loss team on complex/high value claims.
• Handle and log complaints in line with FSA and company requirements and guidelines.
• Carry out management tasks as required to support the day to day running in manager absence.
• Support development and delivery of the claims strategy and vision.

Knowledge, Experience and Qualifications

• Sound knowledge of Motor Claims, particularly third party claims.
• Experience of dealing with Fast Track Personal Injury claims within the OIC process, MOJ portal and the RTA protocol.
• Strong negotiation and persuasion skills.
• Knowledge and experience of CPR.
• Leadership and coaching experience.
• Ability to plan, organise and prioritise own workload and work to tight deadlines.
• Good level of verbal and numerical skills and be able to problem solve.
• Be able to work as part of a team.
• Ability to stay up to date with market changes and developments.

Why Join Us?

We're all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career.

We realise that we need to be a good fit for you above all else – so here’s what you can enjoy about AND-E:

• Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards.
• Unmatched Work-Life Balance.
• Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise.

We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported — including embracing neurodiversity and providing the tools needed to thrive.

We like to think our benefits package is one of the best, focusing on colleagues’ health, wealth, and lifestyle. We offer:

• Up to 28 Days annual leave with the option to buy/sell up to 5 days holiday*
• 7.5% Discretionary Annual Bonus*
• Healix Private Medical Insurance Options*
• 3 x Annual Salary Life Assurance*
• A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons* for you and your family.
• Additional perks such as a pension advisory service, family-friendly policies, season ticket loan*, cycle scheme*, and financial flexibility through Wagestream*.

* Subject to company performance and completion of probation

Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics)

At AND-E, equal opportunity is more than a policy—it’s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic.

Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We’re committed to making the process accessible and are happy to help