BMW/MINI Service Advisor

Sytner Group; Sheffield; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

33 days holiday

Maternity/Paternity pay

Career development

Long service awards

Discounted car schemes

High street discounts

Gym discounts

Cycle to work

Job summary

Sytner BMW/MINI Sheffield is seeking a motivated Service Advisor to become the vital link between customers and the workshop. You will inform and consult on vehicle servicing, keep customers updated, and liaise with technicians to confirm statuses and on-time completion.

No prior experience is required; we provide in-house training and manufacturer courses. The role rewards strong organisational and customer service skills, with flexible patterns including weekends to support peak service levels.

Qualifications

• Strong customer service background and ability to communicate clearly with customers.
• Excellent organisational skills and attention to detail in a busy workshop environment.
• Willingness to learn; in-house training and manufacturer courses provided.

Responsibilities

• Serve as the main point of contact between customers and the workshop.
• Inform and consult on vehicle servicing and keep customers updated at each stage.
• Liaise with technicians/workshop control to confirm vehicle statuses and readiness.
• Provide advice on products and services to customers and build rapport.

Skills

Customer service

Organisational skills

Attention to detail

Kerridge knowledge

Willingness to learn

Tools

Kerridge

Job description

About The Role

We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner BMW/MINI Sheffield.

About The Role

As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.
This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.
Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About You

Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW/MINI to support your career.
Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme