BMW Brand Expert

Land Rover; Warwick; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement – 33 days

Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5½?

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / family

Job summary

BMW Warwick is seeking a Sytner Brand Expert to be the first point of contact for customers, initiating conversation and building rapport to excite them about the BMW brand, accessories and vehicle ownership.

This full-time role, which can include weekends, offers training and the chance to develop expert knowledge of BMW while supporting the sales team and ensuring high service standards.

Qualifications

• Previous experience in retail and delivering excellent customer care.
• A passion for delivering high-quality customer service.
• A full UK driving licence is beneficial.

Responsibilities

• Be the first point of contact for customers and build rapport to excite them about the BMW brand.
• Promote the benefits and ownership of BMW, accessories and vehicles.
• Work with the sales team to ensure audit readiness and smooth handover to customers.

Skills

Retail experience

Customer service

Driving licence

Job description

About the role

A fantastic opportunity is available for a Brand Expert to join our team at BMW Warwick.

As a Sytner Brand Expert, you will be the first point of contact for customers by initiating conversation and building rapport to excite them about the brand. You will promote the benefits and unique selling points of BMW, accessories and vehicle ownership.

This is a full‑time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

You will be supported by our established sales team, where you will be able to absorb years of soft selling and people skills, you will be crucial in ensure we are audit ready and providing a valuable layer of hand over preparation and delighting our customers.

About you

Ideally, you will have previous experience of working in retail and be able to maintain exceptional customer care in a competitive environment.

A passion for delivering excellent customer service is a key attribute of the position, along with a determination to expand your knowledge and inspire others; you will demonstrate enthusiasm and self‑motivation to excel in customer service. We offer extensive training to allow you to develop expert knowledge of BMW.

This role is a fantastic opportunity for those who enjoy meeting people and working for a prestige brand in a highly successful and motivated team.

A full valid UK driving licence will be of benefit.

Why Sytner?

Sytner Group are delighted to provide an industry‑leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry‑leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.