BMW Service Advisor

Land Rover; Blossomfield; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Holiday entitlement 33 days

Maternity/Paternity pay

Career development

Long service recognition

Car schemes discount

High street discounts

Gym discounts

Cycle to work

Volunteer day

Job summary

Sytner Group is seeking a Service Advisor for our Solihull site. You will be the crucial link between customers and the workshop, delivering clear servicing explanations and updates while ensuring customers feel valued.

In this busy role you will coordinate with technicians, manage workshop communications, and offer guidance on our products and services to maximise customer satisfaction. Training is provided via in-house programmes.

Qualifications

• Great customer service focus in a busy dealership environment.
• Strong organisational and administrative skills.
• Experience with Kerridge is advantageous.

Responsibilities

• Inform and consult on vehicle servicing and repairs.
• Liaise with technicians/workshop control about vehicle status.
• Keep customers updated at every stage of service.
• Provide advice on products and services to customers.

Skills

Customer service

Organisational skills

Communication

Problem solving

Tools

Kerridge

Job description

About the role

We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Solihull.

As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.

This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.

Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About you

Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW to support your career.

Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment.

Working knowledge of Kerridge would be advantageous, but not essential.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement - 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on...

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on 'Developing Talent' and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.