BMW Brand Expert

Land Rover; Blossomfield; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

33 days holiday including bank

Industry-leading maternity/paternity

Career development

Long service recognition every 5 years

Discounted car schemes

High street discounts

Discounted gym memberships

Cycle to work scheme

One day paid volunteering

Job summary

Sytner Group in Solihull is seeking a Brand Expert to be the first point of contact for customers, starting conversations and building rapport to excite them about the BMW brand, accessories and vehicle ownership. This is a full-time role which may include weekend shifts to ensure we provide the highest levels of service.

You will receive extensive training and join a prestige brand environment, with a focus on delivering exceptional customer service and developing knowledge about BMW products.

Qualifications

• Customer service experience in retail or luxury brands.
• Passion for delivering high-quality service and product knowledge.
• Willingness to learn about BMW brand and accessories.

Responsibilities

• Be the first point of contact for customers and build rapport.
• Promote BMW brand benefits, accessories and vehicle ownership.
• Support a high-service standard, including weekend shifts when required.

Job description

About the role

A fantastic opportunity is available for a Brand Expert to join our team at Sytner Solihull.

As a Sytner Brand Expert, you will be the first point of contact for customers by initiating conversation and building rapport to excite them about the brand. You will promote the benefits and unique selling points of BMW, accessories and vehicle ownership.

This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About you

Ideally, you will have previous experience of working in retail and be able to maintain exceptional customer care in a competitive environment.

A passion for delivering excellent customer service is a key attribute of the position, along with a determination to expand your knowledge and inspire others; you will demonstrate enthusiasm and self-motivation to excel in customer service. We offer extensive training to allow you to develop expert knowledge of the BMW brand.

This role is a fantastic opportunity for those who enjoy meeting people and working for a prestige brand in a highly successful and motivated team.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.