BMS Service Manager

SER Limited; Greater London; On-site; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Benefits

Job summary

SER Limited, London-based BMS specialist, is seeking a BMS Service Manager to lead and develop the service department. You will oversee service delivery, lead engineers, maintain client relationships and ensure commercial performance of the service function.

The role combines hands-on operational leadership with process improvement and growth of the service division, including setting standards, resources, and driving efficiency while coordinating travel to the Colchester office as required.

Qualifications

• Experience leading service teams in BMS or building automation is preferred.
• Proven ability to manage client relationships and service delivery.
• Strong focus on process improvement and operational efficiency.

Responsibilities

• Lead, manage and motivate a team of BMS Service Engineers
• Set clear performance expectations and conduct regular reviews and appraisals
• Identify training and development requirements across the service team
• Support engineers with technical and operational challenges
• Manage escalated issues and promote a collaborative, high-performing team culture
• Assist with recruitment and onboarding of new service engineers where required
• Take overall responsibility for delivery of PPM, reactive maintenance and remedial works
• Ensure service contracts are delivered within SLAs, budgets and quality standards
• Manage engineer workloads, utilisation, scheduling and resource allocation
• Monitor service performance and identify opportunities to improve efficiency

Skills

Team Leadership

People Management

Engineering Support

Recruitment

Training & Development

Job description

BMS Service Manager

Location: London, with travel to the Colchester office as required

Salary: £60,000 - £70,000 + Benefits

The Role

My client is a specialist BMS company looking for an experienced BMS Service Manager to lead and develop their service department.

This is a key management position, responsible for overseeing service delivery, leading a team of engineers, maintaining strong client relationships and ensuring the commercial performance of the service function.

You will play a hands-on role in driving operational standards, improving processes and supporting the continued growth of the service division.

Key Responsibilities

Team Leadership

• Lead, manage and motivate a team of BMS Service Engineers
• Set clear performance expectations and conduct regular reviews and appraisals
• Identify training and development requirements across the service team
• Support engineers with technical and operational challenges
• Manage escalated issues and promote a collaborative, high-performing team culture
• Assist with recruitment and onboarding of new service engineers where required

Service & Operational Management

• Take overall responsibility for the delivery of PPM, reactive maintenance and remedial works
• Ensure service contracts are delivered within agreed SLAs, budgets and quality standards
• Manage engineer workloads, utilisation, scheduling and resource allocation
• Monitor service performance and identify opportunities to improve efficiency