Bloomberg Technical Support Specialist (French Speaker) - Financial Solutions

Bloomberg L.P.; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading financial services firm in London is seeking a Technical Support Specialist who speaks French. This role involves providing exceptional technical support to clients, troubleshooting hardware and network issues, and collaborating with telecom vendors. The ideal candidate has a passion for technology, excellent customer service skills, and fluency in both English and French. Join a dynamic team and make a significant impact in a fast-paced environment.

Qualifications

• Proven excellence in customer service.
• Fluency in English and French (Written & Spoken).
• Knowledge of router commands and network protocols.
• Experience coordinating with internal and external partners.
• Passion for supporting technology across platforms.

Responsibilities

• Provide exceptional customer service to Bloomberg clients.
• Support Bloomberg’s software, network, and hardware offerings.
• Troubleshoot hardware on virtual environments.
• Manage stakeholder relationships with telco vendors.
• Multitask effectively in a fast-paced environment.

Skills

Customer service excellence

Fluency in English and French

Network protocols knowledge

PC hardware proficiency

Multitasking ability

Tools

VMWARE

CITRIX

Microsoft Office Suite

Job description

Overview

Bloomberg Technical Support Specialist (French Speaker) - Financial Solutions

Location: London

Business Area: Sales and Client Service

Ref #: 10042322

Description

Bloomberg’s Technical Support specialists are the very best in global front line support. We are responsible for supporting Bloomberg’s variety of products and services across multiple connectivity mediums. We are a high-profile team that requires the best in technical troubleshooting.

What\'s The Role?

As a Technical Support Specialist, you will provide both new and existing Bloomberg clients with platinum technical service. You\'ll offer sophisticated technical skills to resolve issues and work closely with a range of partners to deliver access to the Bloomberg infrastructure while meeting our clients’ connectivity needs. You will be responsible for communicating with key accounts while collaborating closely with market data and technology personnel as well as telecommunication providers, service vendors, and a variety of internal partners to ensure the highest quality of service to our customers. If you wish to be involved in an exciting, fast-paced opportunity that allows you to fully utilize your communication, technical, and troubleshooting skills while gaining insight into the global financial markets - then this may be the opportunity for you.

Responsibilities

• Be a self-starter with a passion for technology and a desire to continue to learn

• Have proficiency at multitasking in a dynamic environment

• Be dedicated to providing exceptional customer service

• Support Bloomberg\'s software, network and hardware offerings while coordinating with clients and partners

• Fix, supervise, handle, and maintain of all Bloomberg’s private IP network including connectivity and infrastructure

• Integrate and support Bloomberg products and services into our clients’ environments including fixing and debugging application issues

• Troubleshoot hardware on virtual environments (VMWARE, CITRIX, etc.)

• Demonstrate excellent stakeholder management skills when taking care of telco vendors globally (AT&T, Verizon, Telefonica, BT) to report and raise service impact issues on tail circuits

• Multitask to prioritize a high volume of simultaneous calls, instant message and tickets, alongside team related tasks and initiatives

• Thrive in a fast-paced team, whilst demonstrating adaptability in a constantly evolving environment

Qualifications

• Proven excellence in customer service

• Fluency in English and French (Written & Spoken)

• Proven knowledge of router commands, network protocols (such as SFTP, TCP, UDP, BGP, RIP, etc.)

• Experience with communicating and coordinating with internal/external partners

• A real passion and proven experience of supporting technology across a multitude of platforms

• A solid grasp of PC hardware, operating systems and software suites (Windows & Mac OS, Office Suite)

• Superb interpersonal skills

• Demonstrate an ability to remain calm under pressure

• An aptitude for multitasking

Nice To Have

• Knowledge of telecommunication lines, basic network design, and security

• CompTIA A+, CCNA or NET+ certification

• Sophisticated Excel knowledge including Macro and VBA and ability to crunch and analyse data

• Message protocols knowledge including FIX 4.0, FIX 4.2, and Fix 4.4

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email [e-mail]