Block Manager

PSM Recruitment Ltd; Thulston; On-site; GBP 38,000 - 46,000; Full time

Job summary

PSM Recruitment Ltd in Dover is seeking an experienced Block Manager to oversee residential blocks and mixed-use properties, with regular site visits and strong client liaison. The role combines hands-on management with the potential to progress into leadership responsibilities.

You will work office-based with travel to sites, ensure service charges and budgets are managed, and stay compliant with health and safety and leasehold legislation. A proactive, organised communicator is essential.

Qualifications

• Strong communication and interpersonal skills.
• Highly organised with ability to manage multiple sites.
• Proactive, independent worker in a fast-paced environment.

Responsibilities

• Oversee the management of residential blocks and mixed-use properties in line with legislation and standards.
• Be the main point of contact for leaseholders, freeholders and tenants, handling queries and issues.
• Conduct regular site inspections and coordinate with contractors for maintenance.
• Prepare and manage service charge budgets with transparency and accuracy.
• Oversee Section 20 consultations and major works in accordance with the Landlord and Tenant Act.
• Ensure health & safety compliance and risk assessments are up to date.
• Handle disputes professionally, including challenging conversations.
• Collaborate with the accounts team for financial reporting and debt collection.
• Maintain strong relationships with clients for long-term partnerships.
• Guide clients through fire regulations and compliance requirements.

Skills

Communication

Organisation

Problem-solving

Independence

Customer service

Driving licence

Education

ARMA or IPS standards qualification

Tools

MRI Qubeis

Job description

PSM Recruitment are seeking an experienced and ambitious Block Manager to join a local Estate Agency & Letting Agent in Dover . This is a fantastic opportunity for someone looking to progress their career and potentially take on a leadership role in the future. The role is office-based but involves regular site visits and client interactions.

The Client manages a diverse portfolio of residential flats and mixed-use properties, including commercial units. The team is dedicated to upholding industry standards, ensuring the highest level of service for leaseholders and freeholders alike.

Key Responsibilities:

• Oversee the management of residential blocks and mixed-use properties, ensuring compliance with all relevant legislation and industry standards.
• Act as the main point of contact for leaseholders, freeholders, and tenants, handling queries and resolving issues efficiently.
• Conduct regular site inspections and liaise with contractors for maintenance and repairs.
• Prepare and manage service charge budgets, ensuring transparency and accuracy.
• Oversee Section 20 consultations and major works projects in accordance with the Landlord and Tenant Act.
• Ensure health & safety compliance and risk assessments are up to date.
• Handle disputes and complaints professionally, including dealing with challenging individuals.
• Work collaboratively with the accounts team to ensure accurate financial reporting and debt collection.
• Maintain strong relationships with clients, fostering trust and long-term partnerships.
• Stay ahead of statutory changes and, in particular, guideclients through the minefield of fire regulations, ensuring compliance and best practices.

Requirements:

• Previous experience in residential block management is essential.
• Knowledge of ARMA or IPS standards, with relevant qualifications (or currently in training).
• Strong understanding of leasehold property management, service charges, and relevant legislation.
• Excellent communication and interpersonal skills, with the ability to manage difficult conversations effectively.
• Highly organised with strong problem-solving abilities.
• Ability to work independently and proactively in a fast-paced environment.
• Proficient in property management software (experience with MRI Qubeis desirable).
• Full UK driving license and willingness to travel for site visits.
• Some out of office hours working with regards to attending residents meeting and AGM's.

What they Offer:

• A dynamic and supportive work environment with a varied portfolio-never a dull moment!
• Competitive salary based on experience and qualifications.
• Career progression opportunities, including potential leadership roles.
• Ongoing professional development and training support.
• Office-based role in Dover, serving the local community.