Block Manager

PSM Recruitment Ltd; Maidstone; On-site; GBP 32,000 - 47,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Training & development

Job summary

PSM Recruitment Ltd in Dover is seeking an experienced Block Manager to oversee residential blocks and mixed-use estates. You will liaise with leaseholders, freeholders and tenants, conduct site visits, manage budgets and ensure health, safety and regulatory compliance.

The role is office-based with regular site visits, requires independent working and a proactive mindset, and offers development opportunities leading toward leadership responsibilities.

Qualifications

• Experience in residential block management.
• Knowledge of ARMA or IPS standards.
• Strong leasehold property management knowledge and legislation.
• Excellent communication and interpersonal skills.
• Highly organised and proactive in a fast-paced environment.

Responsibilities

• Oversee management of residential blocks and mixed-use properties.
• Be main contact for leaseholders, freeholders, and tenants with queries.

Skills

Block management

Leasehold knowledge

Communication skills

Problem-solving

Organisational skills

Full UK driving license

Proactive attitude

Education

ARMA/IPS qualification

Tools

MRI Qube

Job description

PSM Recruitment are seeking an experienced and ambitious Block Manager to join a local Estate Agency & Letting Agent in Dover . This is a fantastic opportunity for someone looking to progress their career and potentially take on a leadership role in the future. The role is office-based but involves regular site visits and client interactions.

The Client manages a diverse portfolio of residential flats and mixed-use properties, including commercial units. The team is dedicated to upholding industry standards, ensuring the highest level of service for leaseholders and freeholders alike.

Key Responsibilities:

• Oversee the management of residential blocks and mixed-use properties, ensuring compliance with all relevant legislation and industry standards.
• Act as the main point of contact for leaseholders, freeholders, and tenants, handling queries and resolving issues efficiently.
• Conduct regular site inspections and liaise with contractors for maintenance and repairs.
• Prepare and manage service charge budgets, ensuring transparency and accuracy.
• Oversee Section 20 consultations and major works projects in accordance with the Landlord and Tenant Act.
• Ensure health & safety compliance and risk assessments are up to date.
• Handle disputes and complaints professionally, including dealing with challenging individuals.
• Work collaboratively with the accounts team to ensure accurate financial reporting and debt collection.
• Maintain strong relationships with clients, fostering trust and long-term partnerships.
• Stay ahead of statutory changes and, in particular, guideclients through the minefield of fire regulations, ensuring compliance and best practices.

Requirements:

• Previous experience in residential block management is essential.
• Knowledge of ARMA or IPS standards, with relevant qualifications (or currently in training).
• Strong understanding of leasehold property management, service charges, and relevant legislation.
• Excellent communication and interpersonal skills, with the ability to manage difficult conversations effectively.
• Highly organised with strong problem-solving abilities.
• Ability to work independently and proactively in a fast-paced environment.
• Proficient in property management software (experience with MRI Qubeis desirable).
• Full UK driving license and willingness to travel for site visits.
• Some out of office hours working with regards to attending residents meeting and AGM's.

What they Offer:

• A dynamic and supportive work environment with a varied portfolio-never a dull moment!
• Competitive salary based on experience and qualifications.
• Career progression opportunities, including potential leadership roles.
• Ongoing professional development and training support.
• Office-based role in Dover, serving the local community.