Block Manager

TQR Consultancy Ltd; Edgware; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Free on-site parking

Growth opportunity

Back-office support from dedicatedteam

Job summary

TQR Consultancy Ltd's client, a well-established North London property management firm, seeks an experienced Block Manager to oversee resident communications, maintenance coordination, and compliance across a large portfolio.

With 5 years in block management and preferably formal qualifications in property management, you will handle insurance claims, lease variations, service charges, and liaise with external agencies and legal teams.

Qualifications

• 5 years of experience in Block Management (including prior exposure to dealing with HRB's)

Responsibilities

• Handle day-to-day occupant communications; most stock outsourced to external agencies.
• Coordinate emergency and routine maintenance; dispatch contractors and issue purchase orders.
• Manage end-to-end property insurance claims; liaise with policyholders and oversee reinstatement works.
• Ensure all mandatory health, safety and building compliance certifications are updated and scheduled.
• Process permissions for property modifications, subletting and lease variations; instruct legal counsel when needed.
• Identify lease violations and coordinate with internal or external legal teams to resolve issues.
• Review service charge arrears and major works programs with external management partners.
• Process pre-sale enquiries, collect relevant fees and conduct site inspections prior to transfer.
• Supervise recurring service providers under service level agreements.
• Oversee statutory consultation workflows for major works and track project execution.
• Assist with annual service charge budget drafting and inspection of invoices for corporate leasehold assets.
• Oversee letting and administration of garage units, parking permits and licensed spaces.

Skills

Block Management

Education

Formal qualifications in Property Management

Job description

Our client is a well-established property management firm boasting a decades-long history with its Headquarters based in North London and they provide property management services to a large portfolio of properties across the capital and spanning down to the South coast. The organization is steadily expanding its asset base through a mix of acquiring new properties, building developments and repurposing existing sites.

Key Responsibilities:

• Handling day-to-day occupant communications, though direct inquiries are limited as the majority of the residential stock is outsourced to external agencies.
• Coordinating emergency and routine maintenance, including carrying out physical site checks, dispatching contractors, generating purchase orders, and keeping occupants informed.
• Managing end-to-end property insurance claims, liaising with policyholders, and overseeing reinstatement works.
• Ensuring all mandatory health, safety, and building compliance certifications are updated and scheduled across internally managed units.
• Processing permissions for property modifications, subletting, and lease variations, instructing legal counsel when complex approvals or formal legal actions are required.
• Identifying lease violations and working with internal or external legal teams to resolve non-compliance issues.
• Meeting regularly with external management partners to review service charge arrears, major works programs, and ongoing operational issues.
• Processing pre-sale enquiries, completing LPE1 packs, collecting relevant fees, and conducting site inspections prior to transfer where required.
• Supervising recurring service providers (e.g., grounds maintenance, cleaning teams) operating under service level agreements.
• Managing statutory consultation workflows for major works, including issuing formal notices, instructing surveyors, raising capital demands, and tracking project execution.
• Assisting with annual service charge budget drafting, tracking debt collection across portfolios, and auditing incoming demands or invoices for corporate leasehold assets.
• Overseeing the letting and administration of garage units, parking permits, and licensed spaces.

Essential Experience / Qualifications and Attributes Required:

• 5 years of experience in Block Management (including prior exposure to dealing with HRB's)

Desirable Experience:

• Formal qualifications in Property Management preferred but not essential

What's in it for you?

• Free on-site parking
• Chance to join a growing company
• Back-office support from a dedicated team

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